Ashley Gray

Recent Posts

Issuetrak learns from the NASA CIO

Jun 6, 2018 10:46:08 AM / by Ashley Gray

For this quarter’s Women in Technology meeting, several team members from Issuetrak attended and were able to hear a talk by Renee Wynn, Chief Information Officer of NASA. While most of us understand what NASA is and have a general idea of what the team at NASA does, Wynn provided extraordinary behind the scenes insight. In her time as CIO, Wynn has seen some incredible things, including multiple rocket launches and extravehicular activity (also known as EVAs or spacewalks) by the astronauts.

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Customer Spotlight - Numerica Credit Union

Mar 28, 2018 10:18:11 AM / by Ashley Gray posted in Case Studies, Help Desk

Numerica Credit Union tracks help desk issues and workflow processes with Issuetrak.

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Issuetrak Attends the Women in Technology Conference

Mar 14, 2018 9:15:23 AM / by Ashley Gray posted in Press

STEM careers (science, technology, engineering, and mathematics) were once dominated by men. Girls were not encouraged to pursue those disciplines, and women working in STEM careers were an exception to the norm. A perfect example is the story of the human computer Katherine Johnson featured in the movie “Hidden Figures”. Johnson is best known for being “the girl” that astronaut John Glenn wanted manually verifying the computer calculations necessary for the Friendship 7 mission. The movie represented how in the 1950s and 1960s, women like Johnson had to work harder and longer to overcome the prejudices of the time to gain the respect of her associates. Through the breakthroughs of Johnson and other women like her, the tables are turning and STEM-based industries are more welcoming to women.

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Four Benefits of Easy-to-Use Issue Tracking Software

Nov 8, 2017 8:49:38 AM / by Ashley Gray posted in Issue Tracking, Software Solutions

Not all issue tracking software solutions are created equal. A great solution goes beyond the interface, beyond what happens behind the scenes, and becomes integral to every employee's daily workflow. Here are four benefits of using easy-to-use issue tracking software.

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Customer Spotlight - BC Emergency Health Services

Nov 1, 2017 10:01:29 AM / by Ashley Gray posted in Case Studies

BC Emergency Health Services healed their IT workload and process management gaps with Issuetrak

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Benefits of Using One Tool to Track Your Business Issues

Oct 11, 2017 9:39:58 AM / by Ashley Gray posted in Issue Tracking, Customer Support

One of the main problems with business technology is not knowing which product or service to use. It can be overwhelming to choose the best fit for your company. Which software tracks my IT issues? Do I need something different for workflow? How about managing customer and employee concerns and complaints?

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Issuetrak Customer Highlight - University of Pennsylvania

Feb 15, 2017 9:56:00 AM / by Ashley Gray posted in Case Studies, Help Desk, Updates

customer overview

The Accounts Payable department of University of Pennsylvania processes thousands of invoices and payments for employees, companies, and other individuals. The Payroll and Tax departments also process many inquiries and questions related to their daily workflow and operations.

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