With 28,000 students and over 300 bus drivers in the Newport News, VA school district, managing the transportation department can be a huge undertaking. That's why Shay Coates, Director of Transportation for Newport News Public Schools, depends on Issuetrak to keep things running smoothly every day.
The 2019 Issuetrak User Conference is a little more than a month away, and our team has been hard at work preparing our presentations! Meet our presenters and learn more about the experts you’ll be hearing from and speaking with at the conference.
We have exciting news: last week we proudly released Issuetrak 11.4!
What's 'issue tracking software'? If you’ve never heard this phrase before, you may not be aware how these applications can benefit your organization. Issue tracking software solutions help teams work more quickly, streamline everyday processes, and keep issues from slipping through the cracks.
We’re only two and a half short months away from the 2019 Issuetrak User Conference! This year’s two-day event will be taking place on September 18th and 19th at the Main Hotel in downtown Norfolk, Virginia.
When you call an electrician or take your car into the mechanic, you aren’t looking for someone to pass you the tools and tell you to “do it yourself” (DIY). What you’re looking for is expertise -- for someone who’s studied and trained and acquired a deep knowledge of the subject at hand to perform a service for you, or to walk you through a task with hands-on assistance.
Quick Picks help make issue submission more efficient by allowing you to pre-define certain information and values within an issue. For example, let's say you have a Quick Pick for Employee Onboarding -- this Quick Pick could pre-fill a description with instructions and prompts for information, automatically attach necessary documents, and load in a pre-made task list. You can add in a pre-determined Subject, Description, Issue Type, Subtype, Priority, Email Distribution List, and more -- even User Defined Fields!
Any issue routinely submitted through your Issuetrak system is a good candidate to become a Quick Pick. Here are some examples of processes an organization may want to create a Quick Pick for:
When a customer has a complaint about your organization, picking up the phone or sending an email won’t always be their first move. It’s become more and more common for customers to go public when a problem occurs; social media and review sites like Yelp provide individuals with an enormous audience and can be used to put public pressure on organizations that haven’t been meeting expectations.