Ashlyn Frassinelli

Issuetrak's Marketing Content Writer

Recent Posts

Traktip - Associated Issues

Feb 18, 2020 1:17:52 PM / by Ashlyn Frassinelli posted in TrakTips

Did you know that using Global Issues isn’t the only way to create links between issues in Issuetrak? In our 11.10 product update, we introduced a collection of new features requested by customers who attended our User Conference. One of those new features is Associated Issues!

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Issuetrak for Finance: Stay on Top of Requests, Updates, and More

Feb 12, 2020 10:24:53 AM / by Ashlyn Frassinelli posted in Issue Tracking, Software Solutions, Customer Support

The Issuetrak Finance department handles a number of processes for the company, including processing transactions with customers and making administrative updates internally. With a wide span of both internal and external customers, keeping track of tasks, accounts, and daily maintenance can quickly get overwhelming. That’s why the team turns to Issuetrak to help them stay as organized as possible, work quickly, and stay on top of everything that comes their way.

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5 Common Patient Complaints in Healthcare

Feb 4, 2020 10:10:16 AM / by Ashlyn Frassinelli posted in Complaint Management, Healthcare

Patient experience is a highly important consideration for healthcare providers, and even more so with people visiting doctors more frequently nowadays. Studies show that the average American visits the doctor four times a year, and that one in five people in the country end up in the ER yearly. Healthcare problems are already cause for enough stress, and with the rising cost of healthcare putting strain on patients’ wallets, it’s no wonder many dread seeking help when they’re feeling unwell. In light of this, providing a positive experience for patients is all the more important for doctor’s offices and hospitals.

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Traktip - Service Level Agreements

Jan 28, 2020 3:42:13 PM / by Ashlyn Frassinelli posted in TrakTips

Regardless of what industry you work for, your team may benefit from using Service Level Agreements (SLAs). A Service Level Agreement is a commitment made to your customers (internal or external) to provide service of a certain caliber every time.

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Issuetrak for IT: How Our Small but Mighty IT Team Gets the Job Done

Jan 14, 2020 10:24:17 AM / by Ashlyn Frassinelli posted in Software Solutions, Help Desk

Here at Issuetrak, we’re dedicated to providing each and every one of our customers with the best customer service possible -- including our internal customers. Issuetrak’s IT team has the vital task of getting the rest of the company online, providing us with the equipment to do our jobs, and troubleshooting any technical errors that may come up.

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Thanks for Your Feedback: Issuetrak 11.10 is Here!

Jan 7, 2020 11:00:00 AM / by Ashlyn Frassinelli posted in Updates, Issuetrak User Conference 2019

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The Importance of Accident Tracking Prior to an Accident

Dec 17, 2019 3:26:51 PM / by Ashlyn Frassinelli posted in Issue Tracking, Education

Dealing with a school bus accident is never ideal, and school transportation departments take great care to prevent these incidents from ever happening. But even with all of the planning and precautions in the world, the unexpected can still happen -- and if there’s no infrastructure in place to deal with the incident, your team could find itself caught unawares.

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Traktip - 2019 Round Up

Dec 10, 2019 10:07:00 AM / by Ashlyn Frassinelli posted in TrakTips

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How Issuetrak’s Support Team Uses Automation for Higher Customer Satisfaction

Dec 3, 2019 10:30:00 AM / by Ashlyn Frassinelli posted in Case Studies, Software Solutions, Customer Support, Company Culture

At Issuetrak, people matter. We wouldn’t be where we are today without the talented and experienced individuals on our team. We pride ourselves on building a community of employees who not only care deeply about the product, but who dedicate themselves to creating an exemplary experience for our customers -- from implementation to ongoing support and beyond.

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Traktip: Using Custom Screens

Nov 19, 2019 11:01:30 AM / by Ashlyn Frassinelli posted in TrakTips

Your organization may use Issuetrak to submit and manage a variety of issues, from maintenance requests to IT tickets. Using the same, cookie-cutter form for each of these types of issues can lead to confusion for End Users and too little -- or too much -- information submitted.

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