At Issuetrak, people matter. We wouldn’t be where we are today without the talented and experienced individuals on our team. We pride ourselves on building a community of employees who not only care deeply about the product, but who dedicate themselves to creating an exemplary experience for our customers -- from implementation to ongoing support and beyond.
Your organization may use Issuetrak to submit and manage a variety of issues, from maintenance requests to IT tickets. Using the same, cookie-cutter form for each of these types of issues can lead to confusion for End Users and too little -- or too much -- information submitted.
Exciting news -- we’ve just released a brand-new version of Issuetrak! Issuetrak 11.6 is now available and we can’t wait for you to see our most recent updates. Read on to find out what’s new, what’s changed, and how you can get Issuetrak 11.6 for your organization.
Every manufacturing organization prides itself on the quality of its products. Yet there’s always room for improvement: even the most meticulous organizations can stand to re-evaluate and refine their methods when it comes to quality control.
Interested in assessing your own organization’s level of quality? The following four steps can help you identify key areas of quality improvement at your organization and strengthen the quality of your output overall.
It’s time for another Traktip!
In your Issuetrak site, you may notice patterns of issues that are linked to one another. For example, a number of your customers may report having the same issue with one of your services or products. Though these issues were submitted individually, they all relate to the same problem.
Whether your end users are customers or members of your own organization, collecting and analyzing feedback remains essential to providing excellent customer service. Keeping an ear open to comments not only earns your users’ trust, but it puts your team in a position to understand and manage problems all the more quickly.
Last week we hosted our second User Conference and were thrilled to see an amazing turnout. The conference was hosted at The Main hotel in Downtown Norfolk and featured a two-day agenda filled with seminars, hands-on activities, and talks from a collection of Issuetrak experts.
The Transportation Department at Loudoun County Public Schools transports over 60,000 students to and from their classes every day. With such a high volume of children traveling on buses daily, it’s essential that the district provides an easy, quick, round-the-clock way for parents, students, and community members to submit complaints and comments.