Ashlyn Frassinelli

Issuetrak's Marketing Content Writer

Recent Posts

Traktip - 2019 Round Up

Dec 10, 2019 10:07:00 AM / by Ashlyn Frassinelli posted in TrakTips

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How Issuetrak’s Support Team Uses Automation for Higher Customer Satisfaction

Dec 3, 2019 10:30:00 AM / by Ashlyn Frassinelli posted in Case Studies, Software Solutions, Customer Support, Company Culture

At Issuetrak, people matter. We wouldn’t be where we are today without the talented and experienced individuals on our team. We pride ourselves on building a community of employees who not only care deeply about the product, but who dedicate themselves to creating an exemplary experience for our customers -- from implementation to ongoing support and beyond.

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Traktip: Using Custom Screens

Nov 19, 2019 11:01:30 AM / by Ashlyn Frassinelli posted in TrakTips

Your organization may use Issuetrak to submit and manage a variety of issues, from maintenance requests to IT tickets. Using the same, cookie-cutter form for each of these types of issues can lead to confusion for End Users and too little -- or too much -- information submitted.

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How Issuetrak Grows and Adapts with Your Company

Nov 13, 2019 11:00:00 AM / by Ashlyn Frassinelli posted in Issue Tracking, Software Solutions

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Issuetrak 11.6 Brings Enhancements to Incoming Email

Nov 6, 2019 10:30:00 AM / by Ashlyn Frassinelli posted in Press, Software Solutions, Updates

Exciting news -- we’ve just released a brand-new version of Issuetrak! Issuetrak 11.6 is now available and we can’t wait for you to see our most recent updates. Read on to find out what’s new, what’s changed, and how you can get Issuetrak 11.6 for your organization.

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4 Steps to Improving Your Organization’s Quality Control

Oct 29, 2019 3:03:04 PM / by Ashlyn Frassinelli posted in Complaint Management, Manufacturing

Every manufacturing organization prides itself on the quality of its products. Yet there’s always room for improvement: even the most meticulous organizations can stand to re-evaluate and refine their methods when it comes to quality control.

Interested in assessing your own organization’s level of quality? The following four steps can help you identify key areas of quality improvement at your organization and strengthen the quality of your output overall.

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Traktip - Using Global Issues

Oct 22, 2019 1:00:00 PM / by Ashlyn Frassinelli posted in TrakTips

It’s time for another Traktip!

In your Issuetrak site, you may notice patterns of issues that are linked to one another. For example, a number of your customers may report having the same issue with one of your services or products. Though these issues were submitted individually, they all relate to the same problem.

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Why Customer Surveys Are Important for Your Organization

Oct 16, 2019 1:51:03 PM / by Ashlyn Frassinelli posted in Software Solutions, Customer Support

Whether your end users are customers or members of your own organization, collecting and analyzing feedback remains essential to providing excellent customer service. Keeping an ear open to comments not only earns your users’ trust, but it puts your team in a position to understand and manage problems all the more quickly.

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Scenes from Our 2019 User Conference!

Oct 2, 2019 1:53:27 PM / by Ashlyn Frassinelli posted in Company Culture, Issuetrak User Conference 2019

Last week we hosted our second User Conference and were thrilled to see an amazing turnout. The conference was hosted at The Main hotel in Downtown Norfolk and featured a two-day agenda filled with seminars, hands-on activities, and talks from a collection of Issuetrak experts.

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LCPS Uses Issuetrak for Around-the-Clock Complaint Management

Sep 24, 2019 10:15:00 AM / by Ashlyn Frassinelli posted in Case Studies

The Transportation Department at Loudoun County Public Schools transports over 60,000 students to and from their classes every day. With such a high volume of children traveling on buses daily, it’s essential that the district provides an easy, quick, round-the-clock way for parents, students, and community members to submit complaints and comments.

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