Heather Lancaster


Recent Posts

User Conference - Speaker Highlights

Oct 9, 2018 10:39:00 AM / by Heather Lancaster posted in Issuetrak User Conference 2018

The 2018 Issuetrak User Conference is almost upon us! We can’t wait to see you!

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The Importance of a Customer Panel at the 2018 Issuetrak User Conference

Oct 3, 2018 10:11:00 AM / by Heather Lancaster posted in Issuetrak User Conference 2018

Next week, Issuetrak will be hosting the 2018 User Conference. One of the features we’re most excited about is the inclusion of a customer panel discussion. The conference is for our customers, so what better way to have a pulse on what works and what doesn’t? You’ll be hearing directly from customers themselves!

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Topics for the 2018 Issuetrak User Conference

Sep 26, 2018 11:28:38 AM / by Heather Lancaster posted in Issuetrak User Conference 2018

In case you haven’t heard, we’ve rescheduled the Issuetrak User Conference for October 10th and 11th. The good news for you is that we’ve also extended registration!

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Traktip - Working from the My Issues Page

Sep 18, 2018 10:00:00 AM / by Heather Lancaster posted in TrakTips

It’s time for another traktip!

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Traktip - Resetting a Completed Task

Aug 21, 2018 10:39:58 AM / by Heather Lancaster posted in TrakTips

It’s time for another traktip!

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How Can Issuetrak Help with Case Management?

Aug 15, 2018 1:30:54 PM / by Heather Lancaster posted in Case Management

Issuetrak’s robust features can be used to manage your cases from initiation through investigation to resolution.

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Four Benefits of Case Management Software

Aug 8, 2018 9:20:32 AM / by Heather Lancaster posted in Case Management

Every business has issues or complaints that they need to resolve. Regardless of the type of case you deal with, the most important thing for any business is to have a rock-solid case management process in place. Here are some benefits of using software to help you manage your cases.

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What is Case Management and Why Do You Need Software?

Aug 1, 2018 11:01:57 AM / by Heather Lancaster posted in Case Management

If you work with people, sell a product, or provide a service, you deal with complaints, and those complaints can take many forms. Depending on the severity of your complaint, they can require detailed investigation and tracking. In those instances, you cross the line from standard complaint management into full blown case management.

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Traktip - Mass Updates to Close issues

Jul 17, 2018 11:42:53 AM / by Heather Lancaster posted in TrakTips

It’s time for another traktip!

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What is Issue Tracking Software (and Why Do You Need It)? [Infographic]

Jul 11, 2018 10:44:39 AM / by Heather Lancaster posted in Issue Tracking

Within every organization, issues both seen and unseen represent a drain on productivity, efficiency and profitability. Each department and business unit grapples with these problems whether they are fully aware of them or not. Customer complaints, facility management requests, compliance audits and help desk tickets are just a few of the issues that can cause much bigger headaches if not properly monitored.

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