Sarah Spangler


Recent Posts

Why You Shouldn't Use Project Management Software for Issue Tracking

Oct 24, 2018 9:45:00 AM / by Sarah Spangler posted in Issue Tracking

"Do I really need a dedicated issue tracking platform?"

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The Issuetrak User Conference and Hurricane Florence

Sep 12, 2018 10:37:00 AM / by Sarah Spangler posted in Issuetrak User Conference 2018

As many of you know, Hurricane Florence is sitting off of our coastline with a lot of unknowns about final landfall and the impact to the Hampton Roads area. The Governor of Virginia has declared a state of emergency with a mandatory evacuation for Zone A residents in Norfolk and Virginia Beach that went into effect at 8 a.m. yesterday, September 11th.

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What to Look For in a Bug Tracking Solution

Sep 5, 2018 9:12:08 AM / by Sarah Spangler posted in Issue Tracking

Ask any software developer or quality assurance specialist and they'll confirm: Bugs can cost businesses big money. According to Tricentis, companies across the world lost $1.1 trillion in 2016 due to software failures. That may sound like an exaggeration, but think about how many critical processes rely on software and how everyday business operations might be impacted if a disruptive bug reared its head.

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One Issue Tracking Solution to Rule Them All

Aug 29, 2018 10:10:18 AM / by Sarah Spangler posted in Issue Tracking

Manufacturers rely on a number of different platforms, systems and software applications to ensure they run smoothly - too many, in fact. After all, the more disparate platforms companies have to wrestle with, the more headaches they'll experience. A 2017 PricewaterhouseCoopers report recommended that manufacturing companies should develop more integrated technology solutions to avoid running into sticky situations.

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What Problems Does Business Process Management Solve?

Jul 25, 2018 10:30:02 AM / by Sarah Spangler posted in Work Flow

Every business, including manufacturing companies, runs on a complex system of processes. When those processes break down, trouble starts brewing. Whether they're missed opportunities for organizational efficiency or significant operational disruptions, problems stemming from poor workflow management principles can impede optimal business operations.

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What You Need to Know About GDPR

Jun 13, 2018 1:23:22 PM / by Sarah Spangler posted in Industry News

The European Union's General Data Protection Regulation, better known as "GDPR," has caused waves throughout the international business community for the past year or so. While data privacy and security guidelines are nothing new - the healthcare and financial services sectors, among industries, have dealt with them for years - GDPR is a completely different animal.

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How to Manage Transportation Compliance Demands in 2018

May 30, 2018 1:49:48 PM / by Sarah Spangler

From the emergence of the Internet of Things to the encroaching threat of automation, the transportation and logistics industry is in for a lot of new developments in the next several years. One thing that won't change, however, is the need for steadfast compliance with every regulation facing this sector.

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What Problems Can You Expect With a Free Issue Tracking Solution?

May 8, 2018 11:50:43 AM / by Sarah Spangler posted in Issue Tracking

From complaint management to help desk ticketing, businesses need a way to identify, monitor and document all kinds of issues that crop up. The best issue tracking software will provide end-to-end support, creating a framework by which organizations can comprehensively manage any issue or problem they come across.

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Why Brand Reputation is Central to Retail Operations

May 2, 2018 9:16:07 AM / by Sarah Spangler posted in Complaint Management

Your brand is, in many ways, your most potent form of currency in the retail industry. It can communicate trust, quality, service, fair pricing and many other factors that define a good customer experience. It's imperative that retailers protect their brand reputation at all costs.

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Will Your Financial Services Institution Stand Up to an Audit?

Apr 11, 2018 10:13:04 AM / by Sarah Spangler posted in Issue Tracking

As one of the most heavily regulated industries, the financial services sector must cope with both internal and external audits on a regular basis. Banking audits may review a wide variety of areas, including fraud risk, system and process accuracy and financial services. That's a lot of ground to cover, and financial institutions want to make sure that they cover all of their bases before auditors dig through their internal workflows and databases.

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