Why Customer Surveys Are Important for Your Organization

Oct 16, 2019 1:51:03 PM / by Ashlyn Frassinelli posted in Software Solutions, Customer Support

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Scenes from Our 2019 User Conference!

Oct 2, 2019 1:53:27 PM / by Ashlyn Frassinelli posted in Company Culture, Issuetrak User Conference 2019

Last week we hosted our second User Conference and were thrilled to see an amazing turnout. The conference was hosted at The Main hotel in Downtown Norfolk and featured a two-day agenda filled with seminars, hands-on activities, and talks from a collection of Issuetrak experts.

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LCPS Uses Issuetrak for Around-the-Clock Complaint Management

Sep 24, 2019 10:15:00 AM / by Ashlyn Frassinelli posted in Case Studies

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Traktip - Changing Colors in Your Issuetrak Site

Sep 17, 2019 10:53:29 AM / by Ashlyn Frassinelli posted in TrakTips

Whether you're simply getting tired of the default colors or you'd rather have a display that matches your business's color scheme, you may at some point feel like changing the default colors on your Issuetrak site display. Luckily, there’s an easy way to edit those colors to customize your site so it fits the aesthetic of your business. We'll walk you through the steps to make your site look exactly how you need it to!

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A Better Way to Manage School Transportation Feedback

Sep 12, 2019 1:56:49 PM / by Ashlyn Frassinelli posted in Complaint Management, Issue Tracking

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Three Things to Look for in Complaint Management Software

Sep 5, 2019 1:00:00 PM / by Ashlyn Frassinelli posted in Complaint Management, Software Solutions

You’re dedicated to giving your clients the best service possible, and that requires a simple and efficient way to collect feedback. Perhaps you’ve been relying on email to field comments up until now, but as your organization and customer base grows, you’ll soon find that using an inbox simply won’t cut it.

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Three Important, Must-Have Qualities of Issue Tracking Software

Aug 27, 2019 10:30:00 AM / by Ashlyn Frassinelli posted in Issue Tracking, Software Solutions

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Traktip - Saved Searches

Aug 20, 2019 10:17:00 AM / by Ashlyn Frassinelli posted in TrakTips

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Issuetrak Keeps Transportation Running for Newport News Public Schools

Aug 13, 2019 10:56:00 AM / by Ashlyn Frassinelli posted in Case Studies

With 28,000 students and over 300 bus drivers in the Newport News, VA school district, managing the transportation department can be a huge undertaking. That's why Shay Coates, Director of Transportation for Newport News Public Schools, depends on Issuetrak to keep things running smoothly every day.

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Meet the Presenters for the 2019 Issuetrak User Conference

Aug 6, 2019 1:32:45 PM / by Ashlyn Frassinelli posted in Issuetrak User Conference 2019

The 2019 Issuetrak User Conference is a little more than a month away, and our team has been hard at work preparing our presentations! Meet our presenters and learn more about the experts you’ll be hearing from and speaking with at the conference.

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