Traktip: Pre-Submit Screen

Jan 15, 2019 11:21:14 AM / by Ashlyn Frassinelli posted in TrakTips

It’s time for another traktip!

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Customer Spotlight - Southwest Power Pool

Jan 10, 2019 11:06:00 AM / by Ashlyn Frassinelli posted in Work Flow, Customer Support

Southwest Power Pool uses Issuetrak to manage workflow processes and customer support.

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Incident Management Solutions Keep Manufacturing Employees Safe

Jan 8, 2019 8:35:51 AM / by Ashlyn Frassinelli posted in Manufacturing, Case Management, Process Management, Issue Tracking

The manufacturing industry includes a broad spectrum of jobs. From food production to electronics assembly, manufacturing is made up of the many people who create the products we purchase and use each and every day.

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What Makes Effective Hospital Incident Reporting Software?

Jan 2, 2019 1:44:56 PM / by Ashlyn Frassinelli posted in Healthcare, Case Management

In a previous blog post, we discussed the importance of reporting patient safety events, or adverse events, in a hospital setting. Hospital employees should report incidents whenever they occur; this alerts administrators to look into the problem and provides management with a record of data that helps prevent repeat mistakes.

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Issuetrak Celebrates the Holidays

Dec 26, 2018 3:23:35 PM / by Ashlyn Frassinelli posted in Company Culture

At Issuetrak, we work hard all year to create the best product possible and provide top-of-the-line service and support to our customers every day. Over the past few weeks, we’ve been getting into the holiday spirit as well: decorating, celebrating, and showing our appreciation for our hardworking staff.

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Admin Auditing Helps Issuetrak Users Track System Changes

Dec 19, 2018 11:31:26 AM / by Ashlyn Frassinelli posted in Updates

Have you ever wished you could see an audit log of the changes made to your Issuetrak system settings? Or maybe you wanted to know which user made a certain system change, or see a record of changes over a particular period of time.

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Traktip - 2018 Round Up

Dec 18, 2018 8:24:46 AM / by Issuetrak posted in TrakTips

It’s time for another traktip!

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Hospital Complaint and Process Management [Infographic]

Dec 12, 2018 12:34:58 PM / by Ashlyn Frassinelli posted in Healthcare, Work Flow, Process Management, Case Management, Complaint Management

Patient safety and comfort should be a hospital's top priority. When a patient has a negative experience at a hospital or needs to voice a concern about the quality of their care, it’s important to have a system in place for case management and timely responses. Using an effective hospital complaint software for streamlining processes and organizing complaints helps hospitals stay on top of their work, answer inquiries more quickly, and resolve more patient cases.

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The Importance of Reporting Patient Safety Events, or Adverse Events

Dec 5, 2018 11:24:58 AM / by Ashlyn Frassinelli posted in Healthcare, Complaint Management, Issue Tracking

When an adverse event occurs in a hospital that results in a patient being harmed or put in danger, that incident is supposed to be reported. Adverse events can include a patient fall, medication or treatment errors, patient information breaches, or injuries sustained due to equipment failure. From the Inspector General’s point of view, an adverse event is any event that is “preventable or non-preventable, that caused harm to a patient as a result of medical care.”

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Manufacturing the Perfect Process Solution [Infographic]

Nov 28, 2018 11:00:02 AM / by Issuetrak posted in Process Management, Manufacturing

Inefficient processes are a drain on manufacturing productivity and effectiveness. Every manual task and poorly planned workflow represents lost time and increased chance for human error.

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