Why Multichannel Support Is Key

Jun 11, 2019 11:29:00 AM / by Ashlyn Frassinelli posted in Complaint Management, Software Solutions, Customer Support, Help Desk

There’s no denying that we live in an online world. We may wake up and check our phones for emails and text messages, go to work and sit at a laptop all day, then relax with a tablet to read and browse the internet in the evening. With so many devices at our fingertips each day, information is becoming increasingly more mobile -- and companies have risen to the challenge of providing their products and services on every device imaginable, from the largest desktop computer to the smallest smartphone.

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Best Practices for Change Management

Jun 6, 2019 11:16:00 AM / by Ashlyn Frassinelli posted in Process Management, Manufacturing

Change management is essential for any industry where documented, methodical change is frequent and necessary. Most organizations adhere to a change process that suits their industry’s unique needs; these vary from long, detailed processes to ones that are relatively short and simple.

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Does Your Company Need Issue Tracking Software?

Jun 4, 2019 11:34:00 AM / by Ashlyn Frassinelli posted in Issue Tracking, Software Solutions

When there’s an issue at your organization, what’s your first move? Maybe you put the details down in an email, make a note of the situation in a spreadsheet, or even jot something on a sticky note. And then what? What steps do you take to make sure the issue gets resolved?

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Four Things You Should Know About Your Customers

May 30, 2019 11:33:00 AM / by Ashlyn Frassinelli posted in Customer Support

Research about consumer trends and customer satisfaction abounds in today’s society. With the Internet, we now have the means to reach millions of people and gather data on all manner of topics, including customer needs and wants. And the overarching question is: what exactly do customers want?

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Topics for the 2019 Issuetrak User Conference

May 28, 2019 11:50:00 AM / by Ashlyn Frassinelli posted in Issuetrak User Conference 2019

We’ve just finalized the details: the topics for the 2019 Issuetrak User Conference are a go! We listened to suggestions and comments from last year's attendees and used that feedback to make this year's event better than ever.

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Customer Spotlight - Sunrise Technologies

May 23, 2019 11:33:00 AM / by Ashlyn Frassinelli posted in Case Studies

Sunrise Technologies is a Microsoft partner that specializes in providing solutions and customer support for organizations using Microsoft Cloud programs such as Microsoft Dynamics AX and Microsoft Dynamics 365. Based in North Carolina, the organization also has divisions in Europe and Asia and manages over 150 employees across their multiple offices.

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Software Solutions Help Reduce Workplace Stress

May 21, 2019 11:45:00 AM / by Ashlyn Frassinelli posted in Software Solutions

Our jobs are becoming more stressful than ever before: a report by the National Institute for Occupational Safety and Health (NIOSH) stated that 40 percent of employees found their job “very or extremely stressful,” and around 25 percent see their jobs as “the number one stressor in their lives.” While a little stress in the workplace can be motivating, high levels of stress over time can lead to burnout, low productivity, and even chronic health problems.

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Little-Known Issuetrak Usages: Natural Disaster Recovery

May 16, 2019 11:40:00 AM / by Ashlyn Frassinelli posted in Software Solutions

Issuetrak’s versatility is one of its greatest advantages, setting it apart from other issue tracking software. Though we emphasize six “major” usage umbrellas that many of our customers fall under, some Issuetrak users stretch the program’s capabilities and find new ways to deal with the unique challenges they face at their organizations.

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Traktip: Issue Priorities

May 14, 2019 10:30:00 AM / by Ashlyn Frassinelli posted in TrakTips

It’s time for another Traktip!

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How Agile Development Helps Issuetrak Grow Smarter

May 10, 2019 10:44:00 AM / by Ashlyn Frassinelli posted in Company Culture

At Issuetrak, we’re dedicated to developing a product that not only provides value to our customers, but that adapts to their evolving needs. In order to achieve this goal, our company uses an Agile ideology to drive our product development and to determine the most optimal, valuable updates to our software.

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