Issuetrak 11.4 Features User Interface Improvements

Jul 31, 2019 9:20:08 AM / by Ashlyn Frassinelli posted in news, Press, Updates

We have exciting news: last week we proudly released Issuetrak 11.4! 

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Issuetrak Helps Bilancio Fitness Tackle Issue Tracking Challenges

Jul 23, 2019 1:38:58 PM / by Ashlyn Frassinelli posted in Case Studies, Issue Tracking, Software Solutions

 

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Traktip - Creating Knowledge Base Articles

Jul 16, 2019 10:36:00 AM / by Ashlyn Frassinelli posted in TrakTips

It's time for another Traktip!

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7 Things to Know About Issue Tracking Software

Jul 9, 2019 11:25:00 AM / by Ashlyn Frassinelli posted in Issue Tracking, Software Solutions

What's 'issue tracking software'? If you’ve never heard this phrase before, you may not be aware how these applications can benefit your organization. Issue tracking software solutions help teams work more quickly, streamline everyday processes, and keep issues from slipping through the cracks.

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5 Reasons to Attend the 2019 Issuetrak User Conference

Jul 2, 2019 2:02:44 PM / by Ashlyn Frassinelli posted in Issuetrak User Conference 2019

We’re only two and a half short months away from the 2019 Issuetrak User Conference! This year’s two-day event will be taking place on September 18th and 19th at the Main Hotel in downtown Norfolk, Virginia.

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Issuetrak’s Expertise Avoids DIY Problems

Jun 25, 2019 11:04:00 AM / by Ashlyn Frassinelli posted in Software Solutions

When you call an electrician or take your car into the mechanic, you aren’t looking for someone to pass you the tools and tell you to “do it yourself” (DIY). What you’re looking for is expertise -- for someone who’s studied and trained and acquired a deep knowledge of the subject at hand to perform a service for you, or to walk you through a task with hands-on assistance.

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Traktip: Adding Quick Picks

Jun 18, 2019 12:20:00 PM / by Ashlyn Frassinelli posted in TrakTips

Quick Picks help make issue submission more efficient by allowing you to pre-define certain information and values within an issue. For example, let's say you have a Quick Pick for Employee Onboarding -- this Quick Pick could pre-fill a description with instructions and prompts for information, automatically attach necessary documents, and load in a pre-made task list. You can add in a pre-determined Subject, Description, Issue Type, Subtype, Priority, Email Distribution List, and more -- even User Defined Fields!

Any issue routinely submitted through your Issuetrak system is a good candidate to become a Quick Pick. Here are some examples of processes an organization may want to create a Quick Pick for:

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Handling Customer Complaints in an Online Era

Jun 13, 2019 11:10:00 AM / by Ashlyn Frassinelli posted in Complaint Management, Software Solutions, Customer Support

When a customer has a complaint about your organization, picking up the phone or sending an email won’t always be their first move. It’s become more and more common for customers to go public when a problem occurs; social media and review sites like Yelp provide individuals with an enormous audience and can be used to put public pressure on organizations that haven’t been meeting expectations.

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Why Multichannel Support Is Key

Jun 11, 2019 11:29:00 AM / by Ashlyn Frassinelli posted in Complaint Management, Software Solutions, Customer Support, Help Desk

There’s no denying that we live in an online world. We may wake up and check our phones for emails and text messages, go to work and sit at a laptop all day, then relax with a tablet to read and browse the internet in the evening. With so many devices at our fingertips each day, information is becoming increasingly more mobile -- and companies have risen to the challenge of providing their products and services on every device imaginable, from the largest desktop computer to the smallest smartphone.

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Best Practices for Change Management

Jun 6, 2019 11:16:00 AM / by Ashlyn Frassinelli posted in Process Management, Manufacturing

Change management is essential for any industry where documented, methodical change is frequent and necessary. Most organizations adhere to a change process that suits their industry’s unique needs; these vary from long, detailed processes to ones that are relatively short and simple.

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