Announcing the 2019 Issuetrak User Conference!

Mar 21, 2019 11:21:51 AM / by Ashlyn Frassinelli posted in Issuetrak User Conference 2019

We're thrilled to officially announce the 2019 Issuetrak User Conference, taking place on September 18th and 19th! We had a great time hosting our first ever User Conference in 2018 and are ready to do it again this fall.

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Traktip: Track Social Media Mentions with Issuetrak

Mar 19, 2019 3:12:21 PM / by Ashlyn Frassinelli posted in TrakTips

It’s time for another Traktip!

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Change Management vs. Change Control: What's the Difference?

Mar 14, 2019 3:02:00 PM / by Ashlyn Frassinelli posted in Process Management, Manufacturing

Change happens. No matter what industry you work in, you’ve likely dealt with change at your organization -- whether that’s something major like working with a new software application or something more small-scale like switching from paper cups to ceramic mugs.

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Updates to Issuetrak Cloud's Outgoing Email

Mar 12, 2019 3:01:00 PM / by Ashlyn Frassinelli posted in Updates

At Issuetrak, we’re always striving to give our customers the best possible experience. We wanted to take a few minutes to provide an update on the latest improvement we’ve made to Issuetrak Cloud: the integration of SendGrid for Outgoing Email.

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Cloud vs. On-Premises Hosting: Which Is Best for Your Needs?

Mar 7, 2019 10:59:00 AM / by Ashlyn Frassinelli posted in Software Solutions

You’ve done the research, weighed your options, and finally decided which Issue Tracking software you want to purchase for your organization. Now you face another important decision: do you host the application via cloud or on-site?

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Handling Change Requests in Manufacturing and Engineering

Mar 5, 2019 1:27:00 PM / by Issuetrak posted in Issue Tracking, Work Flow, Manufacturing

For engineers and manufacturers, controlling change processes involves more than thinking about the software impacts common in IT. They have to think about impacts to their production lines, equipment downtime, delivery schedules, employee safety, and more.

Any type of change request, if not managed properly, can be slow to implement, full of errors, and lacking in visibility. Some change requests can even be potentially dangerous—for example, a 1984 incident in India where a lack of proper change management contributed to thousands of deaths and injuries. This extreme example prompted OSHA to enact process safety management regulations in the 90s.

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Crafting a Good Customer Feedback Survey

Feb 28, 2019 1:48:33 PM / by Ashlyn Frassinelli posted in Complaint Management, Software Solutions, Customer Support, Help Desk

In previous blog posts, we’ve discussed the importance of communicating with your customers to better understand their needs and expectations. One of the best ways to do this is through a customer survey. Surveys provide a platform for gathering essential customer feedback. When crafted and presented effectively, they are powerful tools that help to identify your company’s key customer service strengths and pinpoint its weaknesses.

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4 Ways to Use Your Knowledge Base

Feb 21, 2019 11:05:00 AM / by Ashlyn Frassinelli posted in Software Solutions, Customer Support, Help Desk

You want to help your customers as much as possible, but customers often prefer to help themselves. Rather than call a number or send off an email to get an answer from a support team, a growing number of consumers would rather take matters into their own hands. About 53 percent of online adults in the U.S. will abandon an online purchase if they can’t find an answer to their question fast enough. Younger generations frequently turn to the Internet for answers before picking up the phone: 89 percent of Millennials reported using a search engine to find an answer prior to calling customer support.

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Traktip: Customizing Your Dashboard

Feb 19, 2019 11:02:00 AM / by Ashlyn Frassinelli posted in TrakTips

It’s time for another traktip!

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Building Better Customer Relationships

Feb 14, 2019 11:06:00 AM / by Ashlyn Frassinelli posted in Opinion

It can be tempting to put the bulk of your company’s resources and effort into courting new customers, but some of your most valuable relationships are with the customers you have already. Your company is 14 times more likely to sell to an existing customer than it is to sell to someone new; additionally, it costs between 5 and 25 times more for a company to lock in a new customer than it does to retain a current one. Satisfied, happy customers also have stronger brand loyalty, spend more money, and are much more likely to spread the word about your business.

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