5 IT Help Desk Mistakes to Avoid

Apr 23, 2019 10:40:00 AM / by Ashlyn Frassinelli posted in Help Desk

In today’s world, the job of an IT Help Desk professional is more important than ever -- and more stressful. With so many tickets and requests coming in every day, it can be easy to slip up and make mistakes that can cause your team’s productivity and efficiency to suffer. Be on the lookout for these five avoidable Help Desk mistakes:

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5 Common Customer Complaints in Food Service

Apr 18, 2019 11:26:00 AM / by Ashlyn Frassinelli posted in Complaint Management

The average American dines out 5.9 times every week and spends $36.40 per meal, according to a 2018 report from Zagat. That’s over $200 a week spent on restaurant food and over $800 billion in annual restaurant sales.

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Traktip: The Basics of Admin Auditing

Apr 16, 2019 2:12:24 PM / by Ashlyn Frassinelli posted in TrakTips

It’s time for another TrakTip!

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Achieve More with Issuetrak’s Automation Features

Apr 11, 2019 11:15:00 AM / by Ashlyn Frassinelli posted in Software Solutions, Work Flow, Process Management

You’ve heard the old saying: “If you want something done right, do it yourself.” This sentiment still rings true for many tasks, but with the rapidly expanding scope of modern technology, it’s just as likely there’s software out there that can do the same thing as well as (or better than) a human can.

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Customer Spotlight - The Office Coffee Company

Apr 9, 2019 11:11:00 AM / by Ashlyn Frassinelli posted in Case Studies, Issue Tracking, Customer Support

The Office Coffee Company is an organization based in Gloucestershire, England, providing organizations across the UK with a highly important resource: their morning caffeination. The company sells everything that a well-stocked office break room might need: bean-to-cup coffee machines, ethically-sourced coffee beans, paperware, and filters, as well as a collection of teas, syrups, sweeteners, and snacks.

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Show Your Team the Value of Issuetrak

Apr 4, 2019 11:23:00 AM / by Ashlyn Frassinelli posted in Software Solutions

You’ve done your research and gone through the long process of choosing the perfect software for your team. Although you might be thrilled to launch a new solution, your team might feel otherwise. Convincing employees to get excited about adopting a new way of doing things can sometimes be a difficult process.

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New Product Update: Issuetrak 11.3

Apr 2, 2019 11:30:00 AM / by Ashlyn Frassinelli posted in Updates

Happy April! We’re ringing in spring with a brand new product update: Issuetrak 11.3! This update comes with a number of optimizations, including improved search, changes to the Task Manager, and a number of security enhancements.

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What Makes Good Customer Support Software?

Mar 28, 2019 11:15:00 AM / by Ashlyn Frassinelli posted in Customer Support

Your customers mean the world to you -- which is why you’re looking for the best customer support software you can find. But what exactly makes customer support software “good”? Is it a certain feature? An intuitive interface? A special something that you just can’t put your finger on?

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Customization Is Key: User Defined Fields, Quick Picks, and More

Mar 26, 2019 11:20:00 AM / by Ashlyn Frassinelli posted in Software Solutions

Imagine your organization just installed new issue tracking software. You boot up the program and begin to build your first issue submission form. However, you soon realize that you can only set the form up a certain way, and with limited types of fields that are pre-determined for you by the software. You can’t even rename the issues to “tickets” or “complaints” or “requests” (or another term your team may use for these end user submissions).

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Announcing the 2019 Issuetrak User Conference!

Mar 21, 2019 11:21:51 AM / by Ashlyn Frassinelli posted in Issuetrak User Conference 2019

We're thrilled to officially announce the 2019 Issuetrak User Conference, taking place on September 18th and 19th! We had a great time hosting our first ever User Conference in 2018 and are ready to do it again this fall.

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