Hospital Complaint and Process Management [Infographic]

Dec 12, 2018 12:34:58 PM / by Ashlyn Frassinelli posted in Healthcare, Work Flow, Process Management, Case Management, Complaint Management

Patient safety and comfort should be a hospital's top priority. When a patient has a negative experience at a hospital or needs to voice a concern about the quality of their care, it’s important to have a system in place for case management and timely responses. Using an effective hospital complaint software for streamlining processes and organizing complaints helps hospitals stay on top of their work, answer inquiries more quickly, and resolve more patient cases.

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How Can Issuetrak Help with Case Management?

Aug 15, 2018 1:30:54 PM / by Heather Lancaster posted in Case Management

Issuetrak’s robust features can be used to manage your cases from initiation through investigation to resolution.

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Four Benefits of Case Management Software

Aug 8, 2018 9:20:32 AM / by Heather Lancaster posted in Case Management

Every business has issues or complaints that they need to resolve. Regardless of the type of case you deal with, the most important thing for any business is to have a rock-solid case management process in place. Here are some benefits of using software to help you manage your cases.

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What is Case Management and Why Do You Need Software?

Aug 1, 2018 11:01:57 AM / by Heather Lancaster posted in Case Management

If you work with people, sell a product, or provide a service, you deal with complaints, and those complaints can take many forms. Depending on the severity of your complaint, they can require detailed investigation and tracking. In those instances, you cross the line from standard complaint management into full blown case management.

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