Numerica Credit Union tracks help desk issues and workflow processes with Issuetrak.
Customer Spotlight - Numerica Credit Union
Mar 28, 2018 10:18:11 AM / by Ashley Gray posted in Case Studies, Help Desk
Customer Spotlight - BC Emergency Health Services
Nov 1, 2017 10:01:29 AM / by Ashley Gray posted in Case Studies
BC Emergency Health Services healed their IT workload and process management gaps with Issuetrak
Iowa State University Maintains a Safe Campus with Issuetrak
Sep 6, 2017 10:30:20 AM / by Heather Lancaster posted in Case Studies, Customer Support
Customer Overview
Iowa State University is a public, land-grant, higher education institution founded in 1858 in Ames, Iowa. The campus has grown to 2,000 acres serving 36,600 students with over 100 bachelor’s, 112 master’s, and 83 PhD level programs as well as 6,700 faculty and staff members.
Customer Highlight: Evergreen Bank Group Tracks Compliance Results
Jul 12, 2017 10:25:54 AM / by Heather Lancaster posted in Case Studies
business challenge
Evergreen Bank Group is a locally owned and managed, full service Illinois State chartered commercial bank with over $800 million in assets. They are dedicated to being the best community bank, meeting the diverse financial needs of individuals, businesses and non-profit organizations in the marketplace they serve. They focus on the relationships built with their clients and communities by being professional and highly responsive to personal and business needs.
Issuetrak Customer Highlight - Lafayette Parish School District
Mar 15, 2017 8:46:59 AM / by Heather Lancaster posted in Case Studies, Updates
Issuetrak Customer Highlight - University of Pennsylvania
Feb 15, 2017 9:56:00 AM / by Ashley Gray posted in Case Studies, Help Desk, Updates
customer overview
The Accounts Payable department of University of Pennsylvania processes thousands of invoices and payments for employees, companies, and other individuals. The Payroll and Tax departments also process many inquiries and questions related to their daily workflow and operations.
SOMERO® tackling customer support with ease and efficiency
Nov 9, 2016 11:05:52 AM / by Heather Lancaster posted in Case Studies
Customer Overview
As “leaders in leveling,” Somero® makes huge concrete placement jobs easier, faster, and more profitable with cutting-edge, laserguided machinery that guarantees superior concrete flatness. They serve clients such as Amazon, BMW, UPS, IKEA, and many more.
Customer Spotlight - Engineering Change Management
Oct 12, 2016 11:00:31 AM / by Heather Lancaster posted in Case Studies, Manufacturing
We’ve been discussing challenges in manufacturing and engineering change management lately on the blog. I sat down with Mike Wright and Paul Harris in our Issuetrak Professional Services department to talk ask about customers that are using Issuetrak in those environments. Several customers came immediately to mind, so let’s take a peek into their companies and how Issuetrak features in their processes.
Turning IT Changes into Organizational Improvement
Jan 7, 2016 2:25:12 PM / by Sarah Spangler posted in Case Studies, Issue Tracking, Work Flow, Help Desk
Turning Growth Challenges into Cross-Departmental Optimization
Customer Service with a Side of Software
Dec 21, 2015 7:25:20 PM / by Sarah Spangler posted in Case Studies, Work Flow, Customer Support, Help Desk