Customer Spotlight - The Office Coffee Company

Apr 9, 2019 11:11:00 AM / by Ashlyn Frassinelli posted in Case Studies, Issue Tracking, Customer Support

The Office Coffee Company is an organization based in Gloucestershire, England, providing organizations across the UK with a highly important resource: their morning caffeination. The company sells everything that a well-stocked office break room might need: bean-to-cup coffee machines, ethically-sourced coffee beans, paperware, and filters, as well as a collection of teas, syrups, sweeteners, and snacks.

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Customer Spotlight - Numerica Credit Union

Mar 28, 2018 10:18:11 AM / by Ashley Gray posted in Case Studies, Help Desk

Numerica Credit Union tracks help desk issues and workflow processes with Issuetrak.

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Customer Spotlight - BC Emergency Health Services

Nov 1, 2017 10:01:29 AM / by Ashley Gray posted in Case Studies

BC Emergency Health Services healed their IT workload and process management gaps with Issuetrak

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Iowa State University Maintains a Safe Campus with Issuetrak

Sep 6, 2017 10:30:20 AM / by Heather Lancaster posted in Case Studies, Customer Support

Customer Overview

Iowa State University is a public, land-grant, higher education institution founded in 1858 in Ames, Iowa. The campus has grown to 2,000 acres serving 36,600 students with over 100 bachelor’s, 112 master’s, and 83 PhD level programs as well as 6,700 faculty and staff members.

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Customer Highlight: Evergreen Bank Group Tracks Compliance Results

Jul 12, 2017 10:25:54 AM / by Heather Lancaster posted in Case Studies

business challenge

Evergreen Bank Group is a locally owned and managed, full service Illinois State chartered commercial bank with over $800 million in assets. They are dedicated to being the best community bank, meeting the diverse financial needs of individuals, businesses and non-profit organizations in the marketplace they serve. They focus on the relationships built with their clients and communities by being professional and highly responsive to personal and business needs.

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Issuetrak Customer Highlight - Lafayette Parish School District

Mar 15, 2017 8:46:59 AM / by Heather Lancaster posted in Case Studies, Updates


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Issuetrak Customer Highlight - University of Pennsylvania

Feb 15, 2017 9:56:00 AM / by Ashley Gray posted in Case Studies, Help Desk, Updates

customer overview

The Accounts Payable department of University of Pennsylvania processes thousands of invoices and payments for employees, companies, and other individuals. The Payroll and Tax departments also process many inquiries and questions related to their daily workflow and operations.

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SOMERO® tackling customer support with ease and efficiency

Nov 9, 2016 11:05:52 AM / by Heather Lancaster posted in Case Studies

Customer Overview

As “leaders in leveling,” Somero® makes huge concrete placement jobs easier, faster, and more profitable with cutting-edge, laserguided machinery that guarantees superior concrete flatness. They serve clients such as Amazon, BMW, UPS, IKEA, and many more.

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Customer Spotlight - Engineering Change Management

Oct 12, 2016 11:00:31 AM / by Heather Lancaster posted in Case Studies, Manufacturing

We’ve been discussing challenges in manufacturing and engineering change management lately on the blog. I sat down with Mike Wright and Paul Harris in our Issuetrak Professional Services department to talk ask about customers that are using Issuetrak in those environments. Several customers came immediately to mind, so let’s take a peek into their companies and how Issuetrak features in their processes.

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Turning IT Changes into Organizational Improvement

Jan 7, 2016 2:25:12 PM / by Sarah Spangler posted in Case Studies, Issue Tracking, Work Flow, Help Desk

Turning Growth Challenges into Cross-Departmental Optimization

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