How Issuetrak’s Support Team Uses Automation for Higher Customer Satisfaction

Dec 3, 2019 10:30:00 AM / by Ashlyn Frassinelli posted in Case Studies, Software Solutions, Customer Support, Company Culture

At Issuetrak, people matter. We wouldn’t be where we are today without the talented and experienced individuals on our team. We pride ourselves on building a community of employees who not only care deeply about the product, but who dedicate themselves to creating an exemplary experience for our customers -- from implementation to ongoing support and beyond.

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LCPS Uses Issuetrak for Around-the-Clock Complaint Management

Sep 24, 2019 10:15:00 AM / by Ashlyn Frassinelli posted in Case Studies

The Transportation Department at Loudoun County Public Schools transports over 60,000 students to and from their classes every day. With such a high volume of children traveling on buses daily, it’s essential that the district provides an easy, quick, round-the-clock way for parents, students, and community members to submit complaints and comments.

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Issuetrak Keeps Transportation Running for Newport News Public Schools

Aug 13, 2019 10:56:00 AM / by Ashlyn Frassinelli posted in Case Studies

With 28,000 students and over 300 bus drivers in the Newport News, VA school district, managing the transportation department can be a huge undertaking. That's why Shay Coates, Director of Transportation for Newport News Public Schools, depends on Issuetrak to keep things running smoothly every day.

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Issuetrak Helps Bilancio Fitness Tackle Issue Tracking Challenges

Jul 23, 2019 1:38:58 PM / by Ashlyn Frassinelli posted in Case Studies, Issue Tracking, Software Solutions

 

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Customer Spotlight - Sunrise Technologies

May 23, 2019 11:33:00 AM / by Ashlyn Frassinelli posted in Case Studies

Sunrise Technologies is a Microsoft partner that specializes in providing solutions and customer support for organizations using Microsoft Cloud programs such as Microsoft Dynamics AX and Microsoft Dynamics 365. Based in North Carolina, the organization also has divisions in Europe and Asia and manages over 150 employees across their multiple offices.

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Customer Spotlight - BakerRipley

Apr 30, 2019 11:23:00 AM / by Ashlyn Frassinelli posted in Case Studies, Issue Tracking, Work Flow, Process Management

BakerRipley is a Texas nonprofit organization focused on providing struggling communities with opportunities for success. The organization brings resources, education, and connection to over half a million low-income residents throughout the state every year. Their services include disaster recovery, career guidance, educational assistance, and much more. With over 70 offices offering various types of assistance to the local community, the organization requires a streamlined and organized workflow and a method for responding to issues promptly.

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Customer Spotlight - The Office Coffee Company

Apr 9, 2019 11:11:00 AM / by Ashlyn Frassinelli posted in Case Studies, Issue Tracking, Customer Support

The Office Coffee Company is an organization based in Gloucestershire, England, providing organizations across the UK with a highly important resource: their morning caffeination. The company sells everything that a well-stocked office break room might need: bean-to-cup coffee machines, ethically-sourced coffee beans, paperware, and filters, as well as a collection of teas, syrups, sweeteners, and snacks.

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Customer Spotlight - Numerica Credit Union

Mar 28, 2018 10:18:11 AM / by Ashley Gray posted in Case Studies, Help Desk

Numerica Credit Union tracks help desk issues and workflow processes with Issuetrak.

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Customer Spotlight - BC Emergency Health Services

Nov 1, 2017 10:01:29 AM / by Ashley Gray posted in Case Studies

BC Emergency Health Services healed their IT workload and process management gaps with Issuetrak

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Iowa State University Maintains a Safe Campus with Issuetrak

Sep 6, 2017 10:30:20 AM / by Heather Lancaster posted in Case Studies, Customer Support

Customer Overview

Iowa State University is a public, land-grant, higher education institution founded in 1858 in Ames, Iowa. The campus has grown to 2,000 acres serving 36,600 students with over 100 bachelor’s, 112 master’s, and 83 PhD level programs as well as 6,700 faculty and staff members.

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