How Issuetrak’s Support Team Uses Automation for Higher Customer Satisfaction

Dec 3, 2019 10:30:00 AM / by Ashlyn Frassinelli posted in Case Studies, Software Solutions, Customer Support, Company Culture

At Issuetrak, people matter. We wouldn’t be where we are today without the talented and experienced individuals on our team. We pride ourselves on building a community of employees who not only care deeply about the product, but who dedicate themselves to creating an exemplary experience for our customers -- from implementation to ongoing support and beyond.

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Scenes from Our 2019 User Conference!

Oct 2, 2019 1:53:27 PM / by Ashlyn Frassinelli posted in Company Culture, Issuetrak User Conference 2019

Last week we hosted our second User Conference and were thrilled to see an amazing turnout. The conference was hosted at The Main hotel in Downtown Norfolk and featured a two-day agenda filled with seminars, hands-on activities, and talks from a collection of Issuetrak experts.

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How Agile Development Helps Issuetrak Grow Smarter

May 10, 2019 10:44:00 AM / by Ashlyn Frassinelli posted in Company Culture

At Issuetrak, we’re dedicated to developing a product that not only provides value to our customers, but that adapts to their evolving needs. In order to achieve this goal, our company uses an Agile ideology to drive our product development and to determine the most optimal, valuable updates to our software.

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Issuetrak Celebrates the Holidays

Dec 26, 2018 3:23:35 PM / by Ashlyn Frassinelli posted in Company Culture

At Issuetrak, we work hard all year to create the best product possible and provide top-of-the-line service and support to our customers every day. Over the past few weeks, we’ve been getting into the holiday spirit as well: decorating, celebrating, and showing our appreciation for our hardworking staff.

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