Patient safety and comfort should be a hospital's top priority. When a patient has a negative experience at a hospital or needs to voice a concern about the quality of their care, it’s important to have a system in place for case management and timely responses. Using an effective hospital complaint software for streamlining processes and organizing complaints helps hospitals stay on top of their work, answer inquiries more quickly, and resolve more patient cases.
When an adverse event occurs in a hospital that results in a patient being harmed or put in danger, that incident is supposed to be reported. Adverse events can include a patient fall, medication or treatment errors, patient information breaches, or injuries sustained due to equipment failure. From the Inspector General’s point of view, an adverse event is any event that is “preventable or non-preventable, that caused harm to a patient as a result of medical care.”
Doctors, nurses and other healthcare practitioners are no strangers to risk. Every day, they face contagious diseases, heal potentially fatal ailments and make treatment decisions that could very well be matters of life and death. The risk managers for hospitals are in charge of identifying areas that could cause harm to patients, visitors, or employees and trying to avoid as many issues as possible.
Your brand is, in many ways, your most potent form of currency in the retail industry. It can communicate trust, quality, service, fair pricing and many other factors that define a good customer experience. It's imperative that retailers protect their brand reputation at all costs.
It’s no secret that a vast majority of consumers today find extreme value in customer reviews. Think about it:
Common wisdom holds that businesses should minimize customer complaints as much as possible. While this is true, that doesn't mean that customer service teams should dread receiving negative feedback. By digging into the underlying issues at play with any given customer complaint, businesses can identify problems that may be lingering just below the surface.
Title IX sits atop a heap of risk management concerns in the education sector. School administrators across the country must constantly adhere to the principles stipulated in these federal guidelines. Although Title IX is most often associated with university athletics, it covers a wide range of topics, including how college administrations respond to campus incidents between students and faculty members.
When yet another complaint surfaces about the sexual harassment of students and faculty, we can be thankful for the attention and seriousness that Title IX efforts bring to this ongoing problem. This feels especially true during our current “Weinsteinian” climate.