5 Common Patient Complaints in Healthcare

Feb 4, 2020 10:10:16 AM / by Ashlyn Frassinelli posted in Complaint Management, Healthcare

Patient experience is a highly important consideration for healthcare providers, and even more so with people visiting doctors more frequently nowadays. Studies show that the average American visits the doctor four times a year, and that one in five people in the country end up in the ER yearly. Healthcare problems are already cause for enough stress, and with the rising cost of healthcare putting strain on patients’ wallets, it’s no wonder many dread seeking help when they’re feeling unwell. In light of this, providing a positive experience for patients is all the more important for doctor’s offices and hospitals.

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Nursing Homes Can Maintain CMS Compliance with Software Solutions

Jan 22, 2019 8:55:34 AM / by Ashlyn Frassinelli posted in Software Solutions, Case Management, Process Management, Healthcare

Nursing homes strive to be institutions of comfort, care, and nurture for their patients. However, research shows that a staggering number of elders suffer abuse, neglect, and injury in assisted living facilities every year. In response to these violations, regulations for care-giving institutions like nursing homes are growing tighter in an effort to increase the safety and security of elders placed in long-term care.

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What Makes Effective Hospital Incident Reporting Software?

Jan 2, 2019 1:44:56 PM / by Ashlyn Frassinelli posted in Case Management, Healthcare

In a previous blog post, we discussed the importance of reporting patient safety events, or adverse events, in a hospital setting. Hospital employees should report incidents whenever they occur; this alerts administrators to look into the problem and provides management with a record of data that helps prevent repeat mistakes.

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Hospital Complaint and Process Management [Infographic]

Dec 12, 2018 12:34:58 PM / by Ashlyn Frassinelli posted in Complaint Management, Work Flow, Case Management, Process Management, Healthcare

Patient safety and comfort should be a hospital's top priority. When a patient has a negative experience at a hospital or needs to voice a concern about the quality of their care, it’s important to have a system in place for case management and timely responses. Using an effective hospital complaint software for streamlining processes and organizing complaints helps hospitals stay on top of their work, answer inquiries more quickly, and resolve more patient cases.

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The Importance of Reporting Patient Safety Events, or Adverse Events

Dec 5, 2018 11:24:58 AM / by Ashlyn Frassinelli posted in Complaint Management, Issue Tracking, Healthcare

When an adverse event occurs in a hospital that results in a patient being harmed or put in danger, that incident is supposed to be reported. Adverse events can include a patient fall, medication or treatment errors, patient information breaches, or injuries sustained due to equipment failure. From the Inspector General’s point of view, an adverse event is any event that is “preventable or non-preventable, that caused harm to a patient as a result of medical care.”

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