A Better Way to Manage School Transportation Feedback

Sep 12, 2019 1:56:49 PM / by Ashlyn Frassinelli posted in Complaint Management, Issue Tracking

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Three Important, Must-Have Qualities of Issue Tracking Software

Aug 27, 2019 10:30:00 AM / by Ashlyn Frassinelli posted in Issue Tracking, Software Solutions

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Issuetrak Helps Bilancio Fitness Tackle Issue Tracking Challenges

Jul 23, 2019 1:38:58 PM / by Ashlyn Frassinelli posted in Case Studies, Issue Tracking, Software Solutions

 

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7 Things to Know About Issue Tracking Software

Jul 9, 2019 11:25:00 AM / by Ashlyn Frassinelli posted in Issue Tracking, Software Solutions

What's 'issue tracking software'? If you’ve never heard this phrase before, you may not be aware how these applications can benefit your organization. Issue tracking software solutions help teams work more quickly, streamline everyday processes, and keep issues from slipping through the cracks.

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Does Your Company Need Issue Tracking Software?

Jun 4, 2019 11:34:00 AM / by Ashlyn Frassinelli posted in Issue Tracking, Software Solutions

When there’s an issue at your organization, what’s your first move? Maybe you put the details down in an email, make a note of the situation in a spreadsheet, or even jot something on a sticky note. And then what? What steps do you take to make sure the issue gets resolved?

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Customer Spotlight - BakerRipley

Apr 30, 2019 11:23:00 AM / by Ashlyn Frassinelli posted in Case Studies, Issue Tracking, Work Flow, Process Management

BakerRipley is a Texas nonprofit organization focused on providing struggling communities with opportunities for success. The organization brings resources, education, and connection to over half a million low-income residents throughout the state every year. Their services include disaster recovery, career guidance, educational assistance, and much more. With over 70 offices offering various types of assistance to the local community, the organization requires a streamlined and organized workflow and a method for responding to issues promptly.

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Customer Spotlight - The Office Coffee Company

Apr 9, 2019 11:11:00 AM / by Ashlyn Frassinelli posted in Case Studies, Issue Tracking, Customer Support

The Office Coffee Company is an organization based in Gloucestershire, England, providing organizations across the UK with a highly important resource: their morning caffeination. The company sells everything that a well-stocked office break room might need: bean-to-cup coffee machines, ethically-sourced coffee beans, paperware, and filters, as well as a collection of teas, syrups, sweeteners, and snacks.

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Handling Change Requests in Manufacturing and Engineering

Mar 5, 2019 1:27:00 PM / by Issuetrak posted in Issue Tracking, Work Flow, Manufacturing

For engineers and manufacturers, controlling change processes involves more than thinking about the software impacts common in IT. They have to think about impacts to their production lines, equipment downtime, delivery schedules, employee safety, and more.

Any type of change request, if not managed properly, can be slow to implement, full of errors, and lacking in visibility. Some change requests can even be potentially dangerous—for example, a 1984 incident in India where a lack of proper change management contributed to thousands of deaths and injuries. This extreme example prompted OSHA to enact process safety management regulations in the 90s.

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Issue Tracking Software Makes A Difference

Jan 24, 2019 3:56:43 PM / by Ashlyn Frassinelli posted in Issue Tracking

What happens at your organization when an issue appears? Maybe it’s something like a customer complaint, an IT request, or a help desk inquiry. Is there a place for these issues to go where they’re safely recorded and properly organized, making it easy for the right people to see and respond? Or do they drop into a pile of unaddressed requests, left to wait until someone finally deals with them?

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Incident Management Solutions Keep Manufacturing Employees Safe

Jan 8, 2019 8:35:51 AM / by Ashlyn Frassinelli posted in Issue Tracking, Case Management, Process Management, Manufacturing

The manufacturing industry includes a broad spectrum of jobs. From food production to electronics assembly, manufacturing is made up of the many people who create the products we purchase and use each and every day.

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