At Issuetrak, people matter. We wouldn’t be where we are today without the talented and experienced individuals on our team. We pride ourselves on building a community of employees who not only care deeply about the product, but who dedicate themselves to creating an exemplary experience for our customers -- from implementation to ongoing support and beyond.

Exciting news -- we’ve just released a brand-new version of Issuetrak! Issuetrak 11.6 is now available and we can’t wait for you to see our most recent updates. Read on to find out what’s new, what’s changed, and how you can get Issuetrak 11.6 for your organization.

Whether your end users are customers or members of your own organization, collecting and analyzing feedback remains essential to providing excellent customer service. Keeping an ear open to comments not only earns your users’ trust, but it puts your team in a position to understand and manage problems all the more quickly.

You’re dedicated to giving your clients the best service possible, and that requires a simple and efficient way to collect feedback. Perhaps you’ve been relying on email to field comments up until now, but as your organization and customer base grows, you’ll soon find that using an inbox simply won’t cut it.

You’ve been meaning to switch from emails and spreadsheets to a dedicated issue tracking solution for some time -- but the idea of taking the plunge has you hesitating. The process of choosing, implementing, and managing issue tracking software can be an enormous hassle, costing mental energy, money, and time.

What's 'issue tracking software'? If you’ve never heard this phrase before, you may not be aware how these applications can benefit your organization. Issue tracking software solutions help teams work more quickly, streamline everyday processes, and keep issues from slipping through the cracks.

When you call an electrician or take your car into the mechanic, you aren’t looking for someone to pass you the tools and tell you to “do it yourself” (DIY). What you’re looking for is expertise -- for someone who’s studied and trained and acquired a deep knowledge of the subject at hand to perform a service for you, or to walk you through a task with hands-on assistance.

When a customer has a complaint about your organization, picking up the phone or sending an email won’t always be their first move. It’s become more and more common for customers to go public when a problem occurs; social media and review sites like Yelp provide individuals with an enormous audience and can be used to put public pressure on organizations that haven’t been meeting expectations.