Handling Customer Complaints in an Online Era

Jun 13, 2019 11:10:00 AM / by Ashlyn Frassinelli posted in Complaint Management, Software Solutions, Customer Support

When a customer has a complaint about your organization, picking up the phone or sending an email won’t always be their first move. It’s become more and more common for customers to go public when a problem occurs; social media and review sites like Yelp provide individuals with an enormous audience and can be used to put public pressure on organizations that haven’t been meeting expectations.

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Why Multichannel Support Is Key

Jun 11, 2019 11:29:00 AM / by Ashlyn Frassinelli posted in Complaint Management, Software Solutions, Customer Support, Help Desk

There’s no denying that we live in an online world. We may wake up and check our phones for emails and text messages, go to work and sit at a laptop all day, then relax with a tablet to read and browse the internet in the evening. With so many devices at our fingertips each day, information is becoming increasingly more mobile -- and companies have risen to the challenge of providing their products and services on every device imaginable, from the largest desktop computer to the smallest smartphone.

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Does Your Company Need Issue Tracking Software?

Jun 4, 2019 11:34:00 AM / by Ashlyn Frassinelli posted in Issue Tracking, Software Solutions

When there’s an issue at your organization, what’s your first move? Maybe you put the details down in an email, make a note of the situation in a spreadsheet, or even jot something on a sticky note. And then what? What steps do you take to make sure the issue gets resolved?

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Software Solutions Help Reduce Workplace Stress

May 21, 2019 11:45:00 AM / by Ashlyn Frassinelli posted in Software Solutions

Our jobs are becoming more stressful than ever before: a report by the National Institute for Occupational Safety and Health (NIOSH) stated that 40 percent of employees found their job “very or extremely stressful,” and around 25 percent see their jobs as “the number one stressor in their lives.” While a little stress in the workplace can be motivating, high levels of stress over time can lead to burnout, low productivity, and even chronic health problems.

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Little-Known Issuetrak Usages: Natural Disaster Recovery

May 16, 2019 11:40:00 AM / by Ashlyn Frassinelli posted in Software Solutions

Issuetrak’s versatility is one of its greatest advantages, setting it apart from other issue tracking software. Though we emphasize six “major” usage umbrellas that many of our customers fall under, some Issuetrak users stretch the program’s capabilities and find new ways to deal with the unique challenges they face at their organizations.

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Make A Smooth Switch to a New Software Solution

May 7, 2019 11:05:00 AM / by Ashlyn Frassinelli posted in Software Solutions

Change is never easy. When you’ve been doing things a certain way for a long time, upsetting the status quo can become a major challenge. However, change is an inevitable part of the workplace, and at one time or another your organization may choose to do something differently -- such as adopting new software.

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Achieve More with Issuetrak’s Automation Features

Apr 11, 2019 11:15:00 AM / by Ashlyn Frassinelli posted in Software Solutions, Work Flow, Process Management

You’ve heard the old saying: “If you want something done right, do it yourself.” This sentiment still rings true for many tasks, but with the rapidly expanding scope of modern technology, it’s just as likely there’s software out there that can do the same thing as well as (or better than) a human can.

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Show Your Team the Value of Issuetrak

Apr 4, 2019 11:23:00 AM / by Ashlyn Frassinelli posted in Software Solutions

You’ve done your research and gone through the long process of choosing the perfect software for your team. Although you might be thrilled to launch a new solution, your team might feel otherwise. Convincing employees to get excited about adopting a new way of doing things can sometimes be a difficult process.

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Customization Is Key: User Defined Fields, Quick Picks, and More

Mar 26, 2019 11:20:00 AM / by Ashlyn Frassinelli posted in Software Solutions

Imagine your organization just installed new issue tracking software. You boot up the program and begin to build your first issue submission form. However, you soon realize that you can only set the form up a certain way, and with limited types of fields that are pre-determined for you by the software. You can’t even rename the issues to “tickets” or “complaints” or “requests” (or another term your team may use for these end user submissions).

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Cloud vs. On-Premises Hosting: Which Is Best for Your Needs?

Mar 7, 2019 10:59:00 AM / by Ashlyn Frassinelli posted in Software Solutions

You’ve done the research, weighed your options, and finally decided which Issue Tracking software you want to purchase for your organization. Now you face another important decision: do you host the application via cloud or on-site?

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