User Admin Gives End Users Limited Administrative Permissions

Jan 17, 2019 2:31:53 PM / by Ashlyn Frassinelli posted in Updates

Every account with administrative capabilities in Issuetrak requires the purchase of a new Agent license. While organizations can have an unlimited number of End Users, those users are limited in what they can do in Issuetrak at the administrative level.

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Admin Auditing Helps Issuetrak Users Track System Changes

Dec 19, 2018 11:31:26 AM / by Ashlyn Frassinelli posted in Updates

Have you ever wished you could see an audit log of the changes made to your Issuetrak system settings? Or maybe you wanted to know which user made a certain system change, or see a record of changes over a particular period of time.

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Updates to Issuetrak's Privacy Policy and Cloud Terms of Service

May 25, 2018 2:33:16 PM / by Heather Lancaster posted in Updates, news

Issuetrak takes your privacy and data protection seriously. We know that security is top of mind for all of our customers and website visitors. So we want to assure you that we continue to take all the appropriate measures to protect your privacy and data.

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5 Departments That Can Benefit From Issuetrak [Infographic]

Sep 20, 2017 10:14:42 AM / by Sarah Spangler posted in Issue Tracking, Help Desk, Updates

When you're vetting new business software, you need to be on the lookout for a Swiss Army Knife. By that, we mean an application that doesn't only serve a single function or even a single department. To drive return on investment for any new software purchase, it must have tangible applications for every corner of your business or organization. When it comes to help desk ticketing, issue tracking and workflow management software, Issuetrak has you covered.

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Traktip: Process Orders on Escalations

Jun 27, 2017 9:45:30 AM / by Heather Lancaster posted in Updates

It’s time for another Traktip!

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Issuetrak Serves Customers Faster with Chat

Jun 14, 2017 10:24:30 AM / by Heather Lancaster posted in Updates

business challenge

Based in Norfolk, Virginia, Issuetrak develops, sells, and supports software for tracking business processes, tickets, and operational workflows. With over 2000 customers in multiple countries around the world, the goal of Dan Flowers, Director of Technical Operations, is to helm a team of analysts providing the best customer service on the planet. Issuetrak consistently boasts a satisfaction rating over 96%, with last year’s number closely approaching 97%. The goal is always to improve and be the best.  

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You Can't Address Workflow Problems Without Knowing Where to Look

May 17, 2017 11:42:23 AM / by Sarah Spangler posted in Updates

Business efficiency can sometimes feel like an unattainable ideal. The modern corporation is a complex beast, after all, filled with numerous intertwining departments and workflows. Pulling apart these disparate workflows and finding a more seamless, automated process may seem like an exercise in futility at times, but with the promise of lower operational costs and healthier bottom lines, corporate leaders will continue reaching for business efficiency nirvana.

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Avoiding the SharePoint Challenges by Using Issuetrak

May 3, 2017 10:24:58 AM / by Heather Lancaster posted in Issue Tracking, Updates

Last week, we talked about some of the challenges using SharePoint for your issue tracking needs. There were three main areas where software may be better than using SharePoint: cost and availability, setup, and sources of information.

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Traktip: New Dashboard

Apr 25, 2017 9:19:18 AM / by Heather Lancaster posted in Updates

It’s time for another Traktip!

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Creating Issues from Chat Transcripts

Apr 5, 2017 10:28:00 AM / by Jon Rivera posted in Updates

With version 10.1, Chat is now integrated into Issuetrak! Many of our customers have been requesting chat capabilities within our product. We are very excited to be delivering this feature and look forward to seeing how our customer’s adopt it into their support models.

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