Thanks for Your Feedback: Issuetrak 11.10 is Here!

Jan 7, 2020 11:00:00 AM / by Ashlyn Frassinelli posted in Updates, Issuetrak User Conference 2019

Read More

Issuetrak 11.6 Brings Enhancements to Incoming Email

Nov 6, 2019 10:30:00 AM / by Ashlyn Frassinelli posted in Press, Software Solutions, Updates

Exciting news -- we’ve just released a brand-new version of Issuetrak! Issuetrak 11.6 is now available and we can’t wait for you to see our most recent updates. Read on to find out what’s new, what’s changed, and how you can get Issuetrak 11.6 for your organization.

Read More

Issuetrak 11.4 Features User Interface Improvements

Jul 31, 2019 9:20:08 AM / by Ashlyn Frassinelli posted in news, Press, Updates

We have exciting news: last week we proudly released Issuetrak 11.4! 

Read More

New Product Update: Issuetrak 11.3

Apr 2, 2019 11:30:00 AM / by Ashlyn Frassinelli posted in Updates

Happy April! We’re ringing in spring with a brand new product update: Issuetrak 11.3! This update comes with a number of optimizations, including improved search, changes to the Task Manager, and a number of security enhancements.

Read More

Updates to Issuetrak Cloud's Outgoing Email

Mar 12, 2019 3:01:00 PM / by Ashlyn Frassinelli posted in Updates

At Issuetrak, we’re always striving to give our customers the best possible experience. We wanted to take a few minutes to provide an update on the latest improvement we’ve made to Issuetrak Cloud: the integration of SendGrid for Outgoing Email.

Read More

User Admin Gives End Users Limited Administrative Permissions

Jan 17, 2019 2:31:53 PM / by Ashlyn Frassinelli posted in Updates

Every account with administrative capabilities in Issuetrak requires the purchase of a new Agent license. While organizations can have an unlimited number of End Users, those users are limited in what they can do in Issuetrak at the administrative level.

Read More

Admin Auditing Helps Issuetrak Users Track System Changes

Dec 19, 2018 11:31:26 AM / by Ashlyn Frassinelli posted in Updates

Have you ever wished you could see an audit log of the changes made to your Issuetrak system settings? Or maybe you wanted to know which user made a certain system change, or see a record of changes over a particular period of time.

Read More

Updates to Issuetrak's Privacy Policy and Cloud Terms of Service

May 25, 2018 2:33:16 PM / by Heather Lancaster posted in news, Updates

Issuetrak takes your privacy and data protection seriously. We know that security is top of mind for all of our customers and website visitors. So we want to assure you that we continue to take all the appropriate measures to protect your privacy and data.

Read More

5 Departments That Can Benefit From Issuetrak [Infographic]

Sep 20, 2017 10:14:42 AM / by Sarah Spangler posted in Issue Tracking, Help Desk, Updates

When you're vetting new business software, you need to be on the lookout for a Swiss Army Knife. By that, we mean an application that doesn't only serve a single function or even a single department. To drive return on investment for any new software purchase, it must have tangible applications for every corner of your business or organization. When it comes to help desk ticketing, issue tracking and workflow management software, Issuetrak has you covered.

Read More

Traktip: Process Orders on Escalations

Jun 27, 2017 9:45:30 AM / by Heather Lancaster posted in Updates

It’s time for another Traktip!

Read More