6 Ways Issuetrak Can Boost Your Team’s Productivity

May 2, 2019 10:59:00 AM / by Ashlyn Frassinelli posted in Work Flow, Process Management

As a society, we strive to be as productive as possible -- but the shortest path to optimum efficiency isn’t always clear. People thrive in different working environments and productivity “tricks” are rarely one-size-fits-all, complicating efforts to increase focus and improve output at work.

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Customer Spotlight - BakerRipley

Apr 30, 2019 11:23:00 AM / by Ashlyn Frassinelli posted in Case Studies, Issue Tracking, Work Flow, Process Management

BakerRipley is a Texas nonprofit organization focused on providing struggling communities with opportunities for success. The organization brings resources, education, and connection to over half a million low-income residents throughout the state every year. Their services include disaster recovery, career guidance, educational assistance, and much more. With over 70 offices offering various types of assistance to the local community, the organization requires a streamlined and organized workflow and a method for responding to issues promptly.

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Achieve More with Issuetrak’s Automation Features

Apr 11, 2019 11:15:00 AM / by Ashlyn Frassinelli posted in Software Solutions, Work Flow, Process Management

You’ve heard the old saying: “If you want something done right, do it yourself.” This sentiment still rings true for many tasks, but with the rapidly expanding scope of modern technology, it’s just as likely there’s software out there that can do the same thing as well as (or better than) a human can.

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Handling Change Requests in Manufacturing and Engineering

Mar 5, 2019 1:27:00 PM / by Issuetrak posted in Issue Tracking, Work Flow, Manufacturing

For engineers and manufacturers, controlling change processes involves more than thinking about the software impacts common in IT. They have to think about impacts to their production lines, equipment downtime, delivery schedules, employee safety, and more.

Any type of change request, if not managed properly, can be slow to implement, full of errors, and lacking in visibility. Some change requests can even be potentially dangerous—for example, a 1984 incident in India where a lack of proper change management contributed to thousands of deaths and injuries. This extreme example prompted OSHA to enact process safety management regulations in the 90s.

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The Safety Side of Engineering Change Management

Feb 1, 2019 2:13:00 PM / by Heather Lancaster posted in Software Solutions, Work Flow, Manufacturing

January 28, 1986. The Space Shuttle Challenger disintegrates 73 seconds after launch, killing all seven crew members, including teacher Christa McAullife. In the months following the disaster, the Rogers Commission Report criticized the decision process that allowed the launch, overriding the concerns of the engineers that made the faulty O-rings.[1]

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Customer Spotlight - Southwest Power Pool

Jan 10, 2019 11:06:00 AM / by Ashlyn Frassinelli posted in Work Flow, Customer Support

Southwest Power Pool uses Issuetrak to manage workflow processes and customer support.

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Hospital Complaint and Process Management [Infographic]

Dec 12, 2018 12:34:58 PM / by Ashlyn Frassinelli posted in Complaint Management, Work Flow, Case Management, Process Management, Healthcare

Patient safety and comfort should be a hospital's top priority. When a patient has a negative experience at a hospital or needs to voice a concern about the quality of their care, it’s important to have a system in place for case management and timely responses. Using an effective hospital complaint software for streamlining processes and organizing complaints helps hospitals stay on top of their work, answer inquiries more quickly, and resolve more patient cases.

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What Problems Does Business Process Management Solve?

Jul 25, 2018 10:30:02 AM / by Sarah Spangler posted in Work Flow

Every business, including manufacturing companies, runs on a complex system of processes. When those processes break down, trouble starts brewing. Whether they're missed opportunities for organizational efficiency or significant operational disruptions, problems stemming from poor workflow management principles can impede optimal business operations.

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Taking Your Onboarding Process Beyond the Checklist

Apr 25, 2018 11:40:50 AM / by Heather Lancaster posted in Work Flow

8:30am. I walked in the front door, nerves on edge. Looking around, there was almost no one in the office. By the front door was a bell to ring for assistance. I rang it, hearing the echo as it reverberated through the building. Finally someone walked out and asked how I could be helped. I introduced myself and said it was my first day at the company.

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How effective risk management practices prevent manufacturing slowdowns

Jan 31, 2018 11:00:41 AM / by Sarah Spangler posted in Work Flow, Manufacturing


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