Handling Change Requests in Manufacturing and Engineering

Mar 5, 2019 1:27:00 PM / by Issuetrak posted in Issue Tracking, Work Flow, Manufacturing

For engineers and manufacturers, controlling change processes involves more than thinking about the software impacts common in IT. They have to think about impacts to their production lines, equipment downtime, delivery schedules, employee safety, and more.

Any type of change request, if not managed properly, can be slow to implement, full of errors, and lacking in visibility. Some change requests can even be potentially dangerous—for example, a 1984 incident in India where a lack of proper change management contributed to thousands of deaths and injuries. This extreme example prompted OSHA to enact process safety management regulations in the 90s.

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The Safety Side of Engineering Change Management

Feb 1, 2019 2:13:00 PM / by Heather Lancaster posted in Software Solutions, Work Flow, Manufacturing

January 28, 1986. The Space Shuttle Challenger disintegrates 73 seconds after launch, killing all seven crew members, including teacher Christa McAullife. In the months following the disaster, the Rogers Commission Report criticized the decision process that allowed the launch, overriding the concerns of the engineers that made the faulty O-rings.[1]

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Customer Spotlight - Southwest Power Pool

Jan 10, 2019 11:06:00 AM / by Ashlyn Frassinelli posted in Work Flow, Customer Support

Southwest Power Pool uses Issuetrak to manage workflow processes and customer support.

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Hospital Complaint and Process Management [Infographic]

Dec 12, 2018 12:34:58 PM / by Ashlyn Frassinelli posted in Complaint Management, Work Flow, Case Management, Process Management, Healthcare

Patient safety and comfort should be a hospital's top priority. When a patient has a negative experience at a hospital or needs to voice a concern about the quality of their care, it’s important to have a system in place for case management and timely responses. Using an effective hospital complaint software for streamlining processes and organizing complaints helps hospitals stay on top of their work, answer inquiries more quickly, and resolve more patient cases.

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What Problems Does Business Process Management Solve?

Jul 25, 2018 10:30:02 AM / by Sarah Spangler posted in Work Flow

Every business, including manufacturing companies, runs on a complex system of processes. When those processes break down, trouble starts brewing. Whether they're missed opportunities for organizational efficiency or significant operational disruptions, problems stemming from poor workflow management principles can impede optimal business operations.

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Taking Your Onboarding Process Beyond the Checklist

Apr 25, 2018 11:40:50 AM / by Heather Lancaster posted in Work Flow

8:30am. I walked in the front door, nerves on edge. Looking around, there was almost no one in the office. By the front door was a bell to ring for assistance. I rang it, hearing the echo as it reverberated through the building. Finally someone walked out and asked how I could be helped. I introduced myself and said it was my first day at the company.

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How effective risk management practices prevent manufacturing slowdowns

Jan 31, 2018 11:00:41 AM / by Sarah Spangler posted in Work Flow, Manufacturing


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It's Time to Put an End to Manual Workflow Management Processes

Jan 3, 2018 10:30:38 AM / by Sarah Spangler posted in Work Flow

Manual processes are the bane of the modern business, yet we continue to tolerate them. Maybe it's because we've grown accustomed to the day-to-day inconveniences and bottlenecks they create. Or it could be that manual workflows have always been the way things have been done, and no one wants to rock the boat.

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Collaboration Nation: How to Promote a More Harmonious Workplace

Aug 1, 2017 4:24:06 PM / by Sarah Spangler posted in Issue Tracking, Work Flow

Collaboration is king in the workplace - at least that's what we tell ourselves. A lot of businesses talk a big game about encouraging collaboration between different departments and teams, but in the end, are they actually stepping up and putting their money where their mouths are?

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Gain Peace of Mind Through Visibility

May 31, 2017 11:25:23 AM / by Sarah Spangler posted in Work Flow


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