Traktip: Changing Passwords

Oct 24, 2017 9:21:37 AM / by Heather Lancaster

It’s time for another traktip!

Be honest--what goes through your head when you’re busy working issues and a voice calls from across the room, “Can you reset my password?” How many times have you heard that? More than you care to count! As an Issuetrak administrator, you can quickly reset any Issuetrak user’s password.

Security Enhancements

In Issuetrak version 10.3, we increased the security of our password handling. This means there are new steps to reset a user’s Issuetrak password. If you’re using Active Directory (AD) authentications, you’ll need to reset passwords directly through your AD, which will then pass the changed value to Issuetrak.

In order to reset a user’s Issuetrak password, an agent with the “Can access and maintain Administration functions” should follow these steps:

  1. Navigate to Administration > Users > Search
  2. Input information to find your user
  3. Click on the ID of the user to view it
  4. In the left menu, click Change Password
  5. You’ll see a section to input the new password for the user, and then retype the new password. To the right of that is a list of the password requirements.
  6. Then type in your current password. This is what verifies that you are authorized to make the change to another user’s password.
  7. Click Continue

You will then get a display message that says the password has been changed successfully, and you’re taken to a view of the user details. The user can immediately log into Issuetrak using their new password.

Additionally, we have a treat for you! Share your Issuetrak success story with us and be entered into a drawing for either a $100 Amazon card or a $100 Starbucks card. Simply fill out our success story survey by November 10th for your chance to enjoy some extra pumpkin spice lattes or get a jump on your holiday shopping! (Limited to Issuetrak customers and one entry per person.)

As always, if you have any questions or would like to see this in action via a quick demo, don’t hesitate to contact your Account Manager. We’re happy to help!

Topics: TrakTips

Heather Lancaster

Written by Heather Lancaster