Ways to Utilize Issuetrak Consulting

Oct 25, 2017 10:49:53 AM / by Heather Lancaster

Whether you’re new to Issuetrak, or someone who’s used the software for years, there’s always another process that needs updating, a newly released feature you’re not sure of, or a new department that wants to reap the same benefits as your team. The challenge is finding the time to plan, implement, and test everything you want to accomplish.

Fortunately for you, Issuetrak offers consulting services to help! Time can be purchased by the hour or in blocks, and the services can be performed either at your location, or via remote web sessions.  

There are many reasons to consider consulting services that go beyond standard training sessions. According to Forbes magazine, consulting helps you incorporate ideas beyond the scope or skills of your existing staff. That’s what Issuetrak’s Professional Services team is here to do!

You can leverage the team’s information, knowledge, and assistance to maximize your Issuetrak implementation, making you more productive and efficient!

“When I consult with a customer, I have time to solve problems using Issuetrak. Often the result becomes a new process that helps to support their business for a long time. Solving customer problems is what makes me feel good about my job.”

Mike Wright
Senior Product Consultant

Issuetrak offers consulting services designed with you and your business in mind. Here are a few options other customers have taken advantage of:

  1. Workflow

This could be as simple as helping setup the flow of issues from one department to another, or more complicated as setting up decision based processes that involve multiple departments across your company. The team will share best practices and suggestions based on their decades of experience by asking leading questions, potentially finding gaps in your current process. Going beyond the initial process, they will help you build it out within your Issuetrak site, explaining as they go and making sure the implementation is sound.

  1. New or Expanding Usage

Once you start using Issuetrak, you may have other groups or departments that want to take advantage of the same benefits you’ve received. It’s possible that they can be incorporated into the same site, or they may need a separate site. Your company may also undergo a merger, picking up new affiliates, or blending into a new parent company. The Issuetrak team can help you make the best determination on what should be modified based on the needs of everyone involved, and then work with you to implement the needed changes.

As Issuetrak continues its long-standing tradition of implementing customer suggestions into features within the product, you may want assistance implementing those new features. Or you may be ready to take advantage of features you weren’t able to use during your initial implementation. Business needs change, and Issuetrak’s flexibility along with guidance from the team makes sure you’re able to roll with the punches and stay productive.

  1. Site Administration and Configuration

Small businesses frequently have limited time and resources. Some customers elect to set up recurring consults with the Issuetrak team to be used in 15 minute increments when they need something changed within their site. So if you need to add or deactivate users, build out workflow processes, or even get assistance doing the site configuration, consulting services give you the opportunity to have someone experienced do the work for you!

  1. Pre-launch Consulting

Consulting services aren’t just for customers who have been using Issuetrak for a long time. Prospects who are in the evaluation stage can take advantage of the experience and knowledge the Issuetrak team has. Whether it’s helping develop your proof of concept, or working from the initial needs analysis to the configuration and implementation planning, this team helps with it all.

  1. General consultations

No question is off-limits to the Issuetrak consulting team. You can talk to them about any usage question, have them check the accuracy of your process workflows, get them to help with API or data import preparation, or show you how to build specific reports to meet your requirements. Then there’s always the famous “sanity check” where a customer asked the team to review what’s been set up just to make sure nothing got missed or left out.

“I enjoy working with customers that take advantage of our consulting services. Rather than just teaching them Issuetrak, I'm working within their business processes and helping them configure Issuetrak in the way they envision it solving their needs.”

Paul Harris
Senior Product Engineer

The goal of Issuetrak consulting is to make sure you get the most out of your Issuetrak implementation. Because your company is unique, your account manager can discuss which consulting options will work best for you. Or you can reach out directly to the Professional Services team.

Topics: Software Solutions

Heather Lancaster

Written by Heather Lancaster