How Can Issuetrak Help with Case Management?

Aug 15, 2018 1:30:54 PM / by Heather Lancaster posted in Case Management

Issuetrak’s robust features can be used to manage your cases from initiation through investigation to resolution.

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Four Benefits of Case Management Software

Aug 8, 2018 9:20:32 AM / by Heather Lancaster posted in Case Management

Every business has issues or complaints that they need to resolve. Regardless of the type of case you deal with, the most important thing for any business is to have a rock-solid case management process in place. Here are some benefits of using software to help you manage your cases.

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What is Case Management and Why Do You Need Software?

Aug 1, 2018 11:01:57 AM / by Heather Lancaster posted in Case Management

If you work with people, sell a product, or provide a service, you deal with complaints, and those complaints can take many forms. Depending on the severity of your complaint, they can require detailed investigation and tracking. In those instances, you cross the line from standard complaint management into full blown case management.

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What Problems Does Business Process Management Solve?

Jul 25, 2018 10:30:02 AM / by Sarah Spangler posted in Work Flow

Every business, including manufacturing companies, runs on a complex system of processes. When those processes break down, trouble starts brewing. Whether they're missed opportunities for organizational efficiency or significant operational disruptions, problems stemming from poor workflow management principles can impede optimal business operations.

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Traktip - Mass Updates to Close issues

Jul 17, 2018 11:42:53 AM / by Heather Lancaster posted in TrakTips

It’s time for another traktip!

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What is Issue Tracking Software (and Why Do You Need It)? [Infographic]

Jul 11, 2018 10:44:39 AM / by Heather Lancaster posted in Issue Tracking

Within every organization, issues both seen and unseen represent a drain on productivity, efficiency and profitability. Each department and business unit grapples with these problems whether they are fully aware of them or not. Customer complaints, facility management requests, compliance audits and help desk tickets are just a few of the issues that can cause much bigger headaches if not properly monitored.

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Three Reasons to Attend the 2018 Issuetrak User Conference

Jun 27, 2018 11:28:08 AM / by Heather Lancaster posted in Issuetrak User Conference 2018

Registration is currently open for the 2018 Issuetrak User Conference to be held near Issuetrak headquarters in Norfolk VA at the Norfolk Waterside Marriott. Whether you are an Issuetrak veteran, just starting out, or still evaluating, you have something to gain by attending the conference. As always, the number one question is what can you get out of the conference? How can it benefit your users or customers?

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Traktip - Searching and Reporting on user defined fields

Jun 19, 2018 11:39:39 AM / by Heather Lancaster posted in TrakTips

It’s time for another traktip!

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What You Need to Know About GDPR

Jun 13, 2018 1:23:22 PM / by Sarah Spangler posted in Industry News

The European Union's General Data Protection Regulation, better known as "GDPR," has caused waves throughout the international business community for the past year or so. While data privacy and security guidelines are nothing new - the healthcare and financial services sectors, among industries, have dealt with them for years - GDPR is a completely different animal.

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Issuetrak learns from the NASA CIO

Jun 6, 2018 10:46:08 AM / by Ashley Gray

For this quarter’s Women in Technology meeting, several team members from Issuetrak attended and were able to hear a talk by Renee Wynn, Chief Information Officer of NASA. While most of us understand what NASA is and have a general idea of what the team at NASA does, Wynn provided extraordinary behind the scenes insight. In her time as CIO, Wynn has seen some incredible things, including multiple rocket launches and extravehicular activity (also known as EVAs or spacewalks) by the astronauts.

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