Issuetrak’s robust features can be used to manage your cases from initiation through investigation to resolution.
Every business has issues or complaints that they need to resolve. Regardless of the type of case you deal with, the most important thing for any business is to have a rock-solid case management process in place. Here are some benefits of using software to help you manage your cases.
If you work with people, sell a product, or provide a service, you deal with complaints, and those complaints can take many forms. Depending on the severity of your complaint, they can require detailed investigation and tracking. In those instances, you cross the line from standard complaint management into full blown case management.
Every business, including manufacturing companies, runs on a complex system of processes. When those processes break down, trouble starts brewing. Whether they're missed opportunities for organizational efficiency or significant operational disruptions, problems stemming from poor workflow management principles can impede optimal business operations.
Within every organization, issues both seen and unseen represent a drain on productivity, efficiency and profitability. Each department and business unit grapples with these problems whether they are fully aware of them or not. Customer complaints, facility management requests, compliance audits and help desk tickets are just a few of the issues that can cause much bigger headaches if not properly monitored.
Registration is currently open for the 2018 Issuetrak User Conference to be held near Issuetrak headquarters in Norfolk VA at the Norfolk Waterside Marriott. Whether you are an Issuetrak veteran, just starting out, or still evaluating, you have something to gain by attending the conference. As always, the number one question is what can you get out of the conference? How can it benefit your users or customers?
It’s time for another traktip!
The European Union's General Data Protection Regulation, better known as "GDPR," has caused waves throughout the international business community for the past year or so. While data privacy and security guidelines are nothing new - the healthcare and financial services sectors, among industries, have dealt with them for years - GDPR is a completely different animal.
For this quarter’s Women in Technology meeting, several team members from Issuetrak attended and were able to hear a talk by Renee Wynn, Chief Information Officer of NASA. While most of us understand what NASA is and have a general idea of what the team at NASA does, Wynn provided extraordinary behind the scenes insight. In her time as CIO, Wynn has seen some incredible things, including multiple rocket launches and extravehicular activity (also known as EVAs or spacewalks) by the astronauts.