How to Know When You’ve Outgrown Email for Customer Support

Jan 29, 2019 10:59:00 AM / by Ashlyn Frassinelli posted in Customer Support, Complaint Management

When your business is just getting started, using email to receive and respond to customer questions, concerns, and product issues makes sense. With a manageable number of clients and a small team, email inboxes are great (and free!) repositories for housing all of your correspondence with clients and dealing with matters of customer satisfaction. Folders and labels allow for simple organization, and most inboxes can hold thousands of messages that can be easily searched through by typing in keywords.

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Issue Tracking Software Makes A Difference

Jan 24, 2019 3:56:43 PM / by Ashlyn Frassinelli posted in Issue Tracking

What happens at your organization when an issue appears? Maybe it’s something like a customer complaint, an IT request, or a help desk inquiry. Is there a place for these issues to go where they’re safely recorded and properly organized, making it easy for the right people to see and respond? Or do they drop into a pile of unaddressed requests, left to wait until someone finally deals with them?

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Nursing Homes Can Maintain CMS Compliance with Software Solutions

Jan 22, 2019 8:55:34 AM / by Ashlyn Frassinelli posted in Healthcare, Software Solutions, Process Management, Case Management

Nursing homes strive to be institutions of comfort, care, and nurture for their patients. However, research shows that a staggering number of elders suffer abuse, neglect, and injury in assisted living facilities every year. In response to these violations, regulations for care-giving institutions like nursing homes are growing tighter in an effort to increase the safety and security of elders placed in long-term care.

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User Admin Gives End Users Limited Administrative Permissions

Jan 17, 2019 2:31:53 PM / by Ashlyn Frassinelli posted in Updates

Every account with administrative capabilities in Issuetrak requires the purchase of a new Agent license. While organizations can have an unlimited number of End Users, those users are limited in what they can do in Issuetrak at the administrative level.

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Traktip: Pre-Submit Screen

Jan 15, 2019 11:21:14 AM / by Ashlyn Frassinelli posted in TrakTips

It’s time for another traktip!

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Customer Spotlight - Southwest Power Pool

Jan 10, 2019 11:06:00 AM / by Ashlyn Frassinelli posted in Work Flow, Customer Support

Southwest Power Pool uses Issuetrak to manage workflow processes and customer support.

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Incident Management Solutions Keep Manufacturing Employees Safe

Jan 8, 2019 8:35:51 AM / by Ashlyn Frassinelli posted in Manufacturing, Case Management, Process Management, Issue Tracking

The manufacturing industry includes a broad spectrum of jobs. From food production to electronics assembly, manufacturing is made up of the many people who create the products we purchase and use each and every day.

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What Makes Effective Hospital Incident Reporting Software?

Jan 2, 2019 1:44:56 PM / by Ashlyn Frassinelli posted in Healthcare, Case Management

In a previous blog post, we discussed the importance of reporting patient safety events, or adverse events, in a hospital setting. Hospital employees should report incidents whenever they occur; this alerts administrators to look into the problem and provides management with a record of data that helps prevent repeat mistakes.

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Issuetrak Celebrates the Holidays

Dec 26, 2018 3:23:35 PM / by Ashlyn Frassinelli posted in Company Culture

At Issuetrak, we work hard all year to create the best product possible and provide top-of-the-line service and support to our customers every day. Over the past few weeks, we’ve been getting into the holiday spirit as well: decorating, celebrating, and showing our appreciation for our hardworking staff.

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Admin Auditing Helps Issuetrak Users Track System Changes

Dec 19, 2018 11:31:26 AM / by Ashlyn Frassinelli posted in Updates

Have you ever wished you could see an audit log of the changes made to your Issuetrak system settings? Or maybe you wanted to know which user made a certain system change, or see a record of changes over a particular period of time.

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