Issuetrak for IT: How Our Small but Mighty IT Team Gets the Job Done

Jan 14, 2020 10:24:17 AM / by Ashlyn Frassinelli posted in Software Solutions, Help Desk

Here at Issuetrak, we’re dedicated to providing each and every one of our customers with the best customer service possible -- including our internal customers. Issuetrak’s IT team has the vital task of getting the rest of the company online, providing us with the equipment to do our jobs, and troubleshooting any technical errors that may come up.

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Thanks for Your Feedback: Issuetrak 11.10 is Here!

Jan 7, 2020 11:00:00 AM / by Ashlyn Frassinelli posted in Updates, Issuetrak User Conference 2019

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The Importance of Accident Tracking Prior to an Accident

Dec 17, 2019 3:26:51 PM / by Ashlyn Frassinelli posted in Issue Tracking, Education

Dealing with a school bus accident is never ideal, and school transportation departments take great care to prevent these incidents from ever happening. But even with all of the planning and precautions in the world, the unexpected can still happen -- and if there’s no infrastructure in place to deal with the incident, your team could find itself caught unawares.

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Traktip - 2019 Round Up

Dec 10, 2019 10:07:00 AM / by Ashlyn Frassinelli posted in TrakTips

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How Issuetrak’s Support Team Uses Automation for Higher Customer Satisfaction

Dec 3, 2019 10:30:00 AM / by Ashlyn Frassinelli posted in Case Studies, Software Solutions, Customer Support, Company Culture

At Issuetrak, people matter. We wouldn’t be where we are today without the talented and experienced individuals on our team. We pride ourselves on building a community of employees who not only care deeply about the product, but who dedicate themselves to creating an exemplary experience for our customers -- from implementation to ongoing support and beyond.

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Traktip: Using Custom Screens

Nov 19, 2019 11:01:30 AM / by Ashlyn Frassinelli posted in TrakTips

Your organization may use Issuetrak to submit and manage a variety of issues, from maintenance requests to IT tickets. Using the same, cookie-cutter form for each of these types of issues can lead to confusion for End Users and too little -- or too much -- information submitted.

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How Issuetrak Grows and Adapts with Your Company

Nov 13, 2019 11:00:00 AM / by Ashlyn Frassinelli posted in Issue Tracking, Software Solutions

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Issuetrak 11.6 Brings Enhancements to Incoming Email

Nov 6, 2019 10:30:00 AM / by Ashlyn Frassinelli posted in Press, Software Solutions, Updates

Exciting news -- we’ve just released a brand-new version of Issuetrak! Issuetrak 11.6 is now available and we can’t wait for you to see our most recent updates. Read on to find out what’s new, what’s changed, and how you can get Issuetrak 11.6 for your organization.

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4 Steps to Improving Your Organization’s Quality Control

Oct 29, 2019 3:03:04 PM / by Ashlyn Frassinelli posted in Complaint Management, Manufacturing

Every manufacturing organization prides itself on the quality of its products. Yet there’s always room for improvement: even the most meticulous organizations can stand to re-evaluate and refine their methods when it comes to quality control.

Interested in assessing your own organization’s level of quality? The following four steps can help you identify key areas of quality improvement at your organization and strengthen the quality of your output overall.

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Traktip - Using Global Issues

Oct 22, 2019 1:00:00 PM / by Ashlyn Frassinelli posted in TrakTips

It’s time for another Traktip!

In your Issuetrak site, you may notice patterns of issues that are linked to one another. For example, a number of your customers may report having the same issue with one of your services or products. Though these issues were submitted individually, they all relate to the same problem.

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