Traktip - Issue De-Escalation

Mar 31, 2020 9:13:38 AM / by Ashlyn Frassinelli posted in TrakTips

Previously, there was no way to de-escalate an issue once it had been escalated in Issuetrak. With our 11.10 User Conference update this past January, we have updated the software to allow users to de-escalate issues as necessary.

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Complaint Management Software Helps Transit Systems Stay Safe and On Time

Mar 18, 2020 2:59:17 PM / by Ashlyn Frassinelli posted in Complaint Management, Transit

Effective transit systems keep towns and cities moving: they provide transportation to those without cars, help keep unnecessary traffic off the road, and provide an ecologically-friendly way for people to commute. However, these systems are not without their faults -- mainly, their propensity for delays, which can quickly add up and throw off schedules for the rest of the day.

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A Message Regarding Coronavirus

Mar 13, 2020 11:32:43 AM / by Ashlyn Frassinelli posted in Press, Updates

At Issuetrak, the health and safety of our customers and employees remains our number one priority. As the coronavirus continues to spread, we are taking precautions to ensure business continuity. As a preventative measure, we have highly encouraged our employees to begin telework on Monday.

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How Issue Tracking Software Can Solve Your Brexit Woes

Mar 10, 2020 2:28:22 PM / by Ashlyn Frassinelli posted in Issue Tracking

On January 31, 2020, the UK officially left the European Union. This kickstarted a transitional time called the “implementation period” where new trade agreements will be forged, rules updated, and details hammered down. At the end of that period, new trade rules will be in effect and UK businesses will be accountable for observing the changes.

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Updates to Issuetrak’s Privacy Policy: February 2020

Feb 25, 2020 3:54:02 PM / by Ashlyn Frassinelli posted in news

At Issuetrak, we take privacy and data protection very seriously. We know that security and safety are top concerns for those who use our product and visit our website. So we want to assure you that we take all of the appropriate measures to protect our privacy and data. And we want to be transparent whenever we make updates to our policies.

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Traktip - Associated Issues

Feb 18, 2020 1:17:52 PM / by Ashlyn Frassinelli posted in TrakTips

Did you know that using Global Issues isn’t the only way to create links between issues in Issuetrak? In our 11.10 product update, we introduced a collection of new features requested by customers who attended our User Conference. One of those new features is Associated Issues!

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Issuetrak for Finance: Stay on Top of Requests, Updates, and More

Feb 12, 2020 10:24:53 AM / by Ashlyn Frassinelli posted in Issue Tracking, Software Solutions, Customer Support

The Issuetrak Finance department handles a number of processes for the company, including processing transactions with customers and making administrative updates internally. With a wide span of both internal and external customers, keeping track of tasks, accounts, and daily maintenance can quickly get overwhelming. That’s why the team turns to Issuetrak to help them stay as organized as possible, work quickly, and stay on top of everything that comes their way.

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5 Common Patient Complaints in Healthcare

Feb 4, 2020 10:10:16 AM / by Ashlyn Frassinelli posted in Complaint Management, Healthcare

Patient experience is a highly important consideration for healthcare providers, and even more so with people visiting doctors more frequently nowadays. Studies show that the average American visits the doctor four times a year, and that one in five people in the country end up in the ER yearly. Healthcare problems are already cause for enough stress, and with the rising cost of healthcare putting strain on patients’ wallets, it’s no wonder many dread seeking help when they’re feeling unwell. In light of this, providing a positive experience for patients is all the more important for doctor’s offices and hospitals.

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Traktip - Service Level Agreements

Jan 28, 2020 3:42:13 PM / by Ashlyn Frassinelli posted in TrakTips

Regardless of what industry you work for, your team may benefit from using Service Level Agreements (SLAs). A Service Level Agreement is a commitment made to your customers (internal or external) to provide service of a certain caliber every time.

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Issuetrak for IT: How Our Small but Mighty IT Team Gets the Job Done

Jan 14, 2020 10:24:17 AM / by Ashlyn Frassinelli posted in Software Solutions, Help Desk

Here at Issuetrak, we’re dedicated to providing each and every one of our customers with the best customer service possible -- including our internal customers. Issuetrak’s IT team has the vital task of getting the rest of the company online, providing us with the equipment to do our jobs, and troubleshooting any technical errors that may come up.

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