Patient safety and comfort should be a hospital's top priority. When a patient has a negative experience at a hospital or needs to voice a concern about the quality of their care, it’s important to have a system in place for case management and timely responses. Using an effective hospital complaint software for streamlining processes and organizing complaints helps hospitals stay on top of their work, answer inquiries more quickly, and resolve more patient cases.
When an adverse event occurs in a hospital that results in a patient being harmed or put in danger, that incident is supposed to be reported. Adverse events can include a patient fall, medication or treatment errors, patient information breaches, or injuries sustained due to equipment failure. From the Inspector General’s point of view, an adverse event is any event that is “preventable or non-preventable, that caused harm to a patient as a result of medical care.”
Inefficient processes are a drain on manufacturing productivity and effectiveness. Every manual task and poorly planned workflow represents lost time and increased chance for human error.
Recognizing that you need an issue tracking tool is a good first step toward improving operational efficiency, employee productivity and customer satisfaction. Actually choosing the right solution is where some businesses get tripped up, though. In particular, it can be difficult to balance out features that appeal to employees and business users with capabilities that will enhance the customer experience.
"Do I really need a dedicated issue tracking platform?"
Doctors, nurses and other healthcare practitioners are no strangers to risk. Every day, they face contagious diseases, heal potentially fatal ailments and make treatment decisions that could very well be matters of life and death. The risk managers for hospitals are in charge of identifying areas that could cause harm to patients, visitors, or employees and trying to avoid as many issues as possible.
The 2018 Issuetrak User Conference is almost upon us! We can’t wait to see you!
Next week, Issuetrak will be hosting the 2018 User Conference. One of the features we’re most excited about is the inclusion of a customer panel discussion. The conference is for our customers, so what better way to have a pulse on what works and what doesn’t? You’ll be hearing directly from customers themselves!