Here at Issuetrak, we’re dedicated to providing each and every one of our customers with the best customer service possible -- including our internal customers. Issuetrak’s IT team has the vital task of getting the rest of the company online, providing us with the equipment to do our jobs, and troubleshooting any technical errors that may come up.
Dealing with a school bus accident is never ideal, and school transportation departments take great care to prevent these incidents from ever happening. But even with all of the planning and precautions in the world, the unexpected can still happen -- and if there’s no infrastructure in place to deal with the incident, your team could find itself caught unawares.
At Issuetrak, people matter. We wouldn’t be where we are today without the talented and experienced individuals on our team. We pride ourselves on building a community of employees who not only care deeply about the product, but who dedicate themselves to creating an exemplary experience for our customers -- from implementation to ongoing support and beyond.
Your organization may use Issuetrak to submit and manage a variety of issues, from maintenance requests to IT tickets. Using the same, cookie-cutter form for each of these types of issues can lead to confusion for End Users and too little -- or too much -- information submitted.
Exciting news -- we’ve just released a brand-new version of Issuetrak! Issuetrak 11.6 is now available and we can’t wait for you to see our most recent updates. Read on to find out what’s new, what’s changed, and how you can get Issuetrak 11.6 for your organization.
Every manufacturing organization prides itself on the quality of its products. Yet there’s always room for improvement: even the most meticulous organizations can stand to re-evaluate and refine their methods when it comes to quality control.
Interested in assessing your own organization’s level of quality? The following four steps can help you identify key areas of quality improvement at your organization and strengthen the quality of your output overall.
It’s time for another Traktip!
In your Issuetrak site, you may notice patterns of issues that are linked to one another. For example, a number of your customers may report having the same issue with one of your services or products. Though these issues were submitted individually, they all relate to the same problem.